Troubleshooting and support

If...

Try one or more of the following

Nothing happens when

Insert a certified SD/SDHC/MMC/MS/xD Card with images into the

a memory card, camera,

designated card slot, then push to seat it (see page 26).

or USB device is

Make sure the USB cable that was included with your camera or

connected.

USB device is connected securely (see page 26).

 

Make sure the file format of your pictures and videos are

 

supported. (See page 70).

 

NOTE: Do not insert a SANDISK Memory Stick, PRO DUO Card or other micro or mini

 

memory card without an adapter.

 

NOTE: Pictures may take a longer time to display when: the picture/video files are

 

large; when using a large capacity memory card or other connected device.

 

 

Touch border doesn’t

Use your finger to make your selections on the touch-sensitive

work.

borders (see page 3). Lights on the border show you where to

 

touch.

 

IMPORTANT: Do not slide on the right border (tap only).

 

Unplug the power cable for 5 seconds, then reconnect the cable.

 

Press and hold the power button (for about 2 seconds), then

 

release.

 

 

Frame freezes up or

Unplug the power cable for 5 seconds, then reconnect the cable.

doesn’t work properly.

Press and hold the power button (for about 2 seconds), then

 

release.

 

Reset the frame. Press the Volume and Power buttons (see page ii)

 

at the same time, then tap Yes to reset the frame. (Resetting your

 

frame does not erase your saved files.)

 

 

Music doesn’t play.

Make sure the volume is turned up (see page ii).

 

If your frame has songs you purchased, they may be protected files.

 

Convert the files to standard (unprotected) AAC or MP3 formats.

 

 

You set automatic

Make sure you Enabled the on/off setting after you set the times,

on/off but the frame

then press OK (not Back). See page 58.

doesn’t turn on and off

If your frame loses power, the clock returns to the factory setting

at the specified times.

and auto on/off times are disabled. See Resetting the clock after

 

losing power, page 66.

 

 

65

www.kodak.com/go/support

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Image 72
Kodak Digital Photo Frame manual Or USB device is, Work, Touch, Frame does not erase your saved files, You set automatic