Kodak Digital Photo Frame Or USB device is, Work, Touch, Frame does not erase your saved files

Troubleshooting and support

If...	Try one or more of the following
Nothing happens when	■ Insert a certified SD/SDHC/MMC/MS/xD Card with images into the
a memory card, camera,	designated card slot, then push to seat it (see page 26).
or USB device is	■ Make sure the USB cable that was included with your camera or
connected.	USB device is connected securely (see page 26).
	■ Make sure the file format of your pictures and videos are
	supported. (See page 70).
	NOTE: Do not insert a SANDISK Memory Stick, PRO DUO Card or other micro or mini
	memory card without an adapter.
	NOTE: Pictures may take a longer time to display when: the picture/video files are
	large; when using a large capacity memory card or other connected device.
Touch border doesn’t	■ Use your finger to make your selections on the touch-sensitive
work.	borders (see page 3). Lights on the border show you where to
	touch.
	IMPORTANT: Do not slide on the right border (tap only).
	■ Unplug the power cable for 5 seconds, then reconnect the cable.
	Press and hold the power button (for about 2 seconds), then
	release.
Frame freezes up or	■ Unplug the power cable for 5 seconds, then reconnect the cable.
doesn’t work properly.	Press and hold the power button (for about 2 seconds), then
	release.
	■ Reset the frame. Press the Volume and Power buttons (see page ii)
	at the same time, then tap Yes to reset the frame. (Resetting your
	frame does not erase your saved files.)
Music doesn’t play.	■ Make sure the volume is turned up (see page ii).
	■ If your frame has songs you purchased, they may be protected files.
	Convert the files to standard (unprotected) AAC or MP3 formats.
You set automatic	■ Make sure you Enabled the on/off setting after you set the times,
on/off but the frame	then press OK (not Back). See page 58.
doesn’t turn on and off	■ If your frame loses power, the clock returns to the factory setting
at the specified times.	and auto on/off times are disabled. See Resetting the clock after
	losing power, page 66.
65	www.kodak.com/go/support