Kodak Digital Photo Frame manual Including protected files

Troubleshooting and support

If...	Try one or more of the following
Cannot copy pictures from	Storage devices that have FAT (File Allocation Table) 16
one device to another even	formatting can only store up to 512 files in its top level (root)
though the copy destination	directory. To make sure all your pictures copy properly, format
is not full.	the copy destination to FAT32 before copying to it:
	Caution: Formatting deletes all pictures and videos,
	including protected files.
	1 Connect the device to your computer.
	2 Open My Computer and locate the device.
	3 Right-click on it and choose Format.
	4 From the File system drop-down menu, choose FAT32 then
		click Start.
Screen messages
Screen message			Try one or more of the following
File is bad.			The frame is unable to display the picture or video because
(usually preceded by the file			the file is corrupted or it’s an unsupported file format
name: xxx_xxxx.JPG file is bad or			(page 71).
xxx_xxxx.MOV file is bad)			Note that HD videos are not supported. Therefore an MOV
			video, in HD, will not play even though the MOV format is
			supported.
Create file failed.			The device (memory card, USB drive, camera, etc.) you are
			trying to copy to is protected.
			■ See your device documentation to remove write
			protection.
			■ Insert or connect a different device.
Printer unavailable.			■ Make sure your printer is on and the USB cable is
Unable to connect to printer.			securely connected (page 50).
			■ Make sure you changed your USB connection mode
			from computer to printer (page 51).
67			www.kodak.com/go/support