6 Troubleshooting
Indicator lights and error codes
Clearing a document jam
Getting service
Occasionally you may encounter a situation with your scanner where it may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.
The indicator lights provide information on the current state of the scanner.
Flashing green: indicates the scanner is warming up from a power saving mode and preparing to scan.
Steady green: indicates the scanner is ready to scan.
Flashing red: indicates a scanner error, such as the ADF cover is open.
If your scanner stops scanning due to a document jam, follow the procedures below:
1. Open the ADF cover.
2.Remove any jammed documents from inside the scanner.
3.Close the cover.
If your scanner needs service, go to the website at: www.kodak.com/go/docimaging
There you can find out how best to obtain service for your scanner for your region.
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