Problem solving
Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i55/i65 Scanner.
| Problem | Possible Solution |
Scanner will not scan; no LED display | Make sure that: |
Image quality is:
•poor
•decreased
•lines or streaks
Documents are jamming
When the scanner is powered up, it makes noise and does not come to the Ready state.
You can specify an image from the scanner, but the scanner or computer crashes when scanning.
•the power cord is plugged securely into the back of scanner and the wall outlet.
•the power light is illuminated on the power supply.
•the power switch is on.
•the wall outlet is not defective (call a licensed electrician).
•the PC and/or the scanner was not restarted after installing the software.
•Clean the imaging area. See the procedures in Chapter 5, Maintenance.
Make sure that:
•the input tray and side guides are adjusted for the width of the documents you are scanning.
•the output tray is adjusted for the length of the documents you are scanning.
•all documents meet the specifications for size, weight and type as outlined in the section entitled, “Document preparation”.
•the scanner is clean.
•the feed module is installed properly and securely in place.
•The shipping switch was not unlocked. Unlock it. See the section entitled “Unlocking the scanner” in Chapter 2.
•The scanner is not located on a level surface. This may cause the scanner to function improperly.
•Verify that the SCSI or USB cable is plugged in correctly.
•Only two SCSI terminators can be connected to the SCSI chain: one is at the end of the SCSI device and the other is already in the host
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