Troubleshooting and support

Problem

Possible causes and/or solutions

(Continued )

The wireless router did not assign a valid network IP address to the

 

frame. Check and change the router settings, as indicated below.

 

You can usually view the network settings with the software

 

program included with the router.

 

■ Enable DHCP on the router.

 

■ Change the setting on the router to allow both 802.11b and

 

802.11g Wi-Fi protocols.

 

■ Change router settings to allow enough IP addresses for the

 

number of wireless devices on the network.

 

■ Disable MAC filtering on the router or enable the MAC for the

 

frame.

 

■ Temporarily disable the QoS (Quality of Service) setting on the

 

router.

 

■ Check with the router manufacturer for a possible firmware

 

update.

 

See the router documentation for details.

 

 

Frame cannot connect to

■ The Gallery URL, account email address, or account password

Kodak EasyShare Gallery.

on the frame are incorrect.

 

■ Make sure the wireless router is connected to the Internet and

 

an Internet connection is available.

 

■ The Gallery or online picture service is temporarily unavailable.

 

Try again later.

 

■ There may not be an EasyShare Gallery service in the region you

 

are in.

 

See Frame cannot connect to the wireless network, above, for other

 

possible causes and/or solutions.

 

 

31

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Kodak SV-811, SV-710, EX-1011, EX-811 manual Program included with the router
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