Troubleshooting and support

If...

Try one or more of the following

Cannot copy pictures from

Make sure your frame and computer are on.

Kodak EasyShare software.

Make sure the USB cable is securely connected (page 10).

 

Make sure you have installed the latest version of EasyShare

 

software (page 1).

 

From My Collection in EasyShare software, make sure the

 

pictures are in the Picture Tray.

 

 

Wireless network connection (EX models)

Problem

Possible causes and/or solutions

Frame cannot connect to

Make sure you have a wireless router and that it is

the wireless network —

broadcasting the SSID, or enter the SSID manually.

"Wireless network not

Make sure your frame and computer are on.

found" appears.

Make sure you have installed Windows media player 11 (from

 

the EasyShare software CD) and you have allowed sharing in

 

media player (page 19).

 

Make sure the wireless router and network are running before

 

the frame begins scanning for a network.

 

Make sure you are within the operating range of the network.

 

Move the frame into the same room with the router.

 

Check for sources of interference in the wireless signal, such as

 

a microwave oven or a cordless telephone.

 

Check with your router manufacturer for a possible firmware

 

update.

 

Make sure your frame is using the latest firmware. Check

 

www.kodak.com/go/digitalframesupport for updates.

 

 

29

www.kodak.com/go/support

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Kodak SV-710, EX-1011, SV-811, EX-811 manual Wireless network connection EX models, Problem Possible causes and/or solutions