Kodak SV-710 Wireless network connection EX models, Problem Possible causes and/or solutions

Troubleshooting and support

If...	Try one or more of the following
Cannot copy pictures from	■ Make sure your frame and computer are on.
Kodak EasyShare software.	■ Make sure the USB cable is securely connected (page 10).
	■ Make sure you have installed the latest version of EasyShare
	software (page 1).
	■ From My Collection in EasyShare software, make sure the
	pictures are in the Picture Tray.

Wireless network connection (EX models)

Problem	Possible causes and/or solutions
Frame cannot connect to	■ Make sure you have a wireless router and that it is
the wireless network —	broadcasting the SSID, or enter the SSID manually.
"Wireless network not	■ Make sure your frame and computer are on.
found" appears.	■ Make sure you have installed Windows media player 11 (from
	the EasyShare software CD) and you have allowed sharing in
	media player (page 19).
	■ Make sure the wireless router and network are running before
	the frame begins scanning for a network.
	■ Make sure you are within the operating range of the network.
	Move the frame into the same room with the router.
	■ Check for sources of interference in the wireless signal, such as
	a microwave oven or a cordless telephone.
	■ Check with your router manufacturer for a possible firmware
	update.
	■ Make sure your frame is using the latest firmware. Check
	www.kodak.com/go/digitalframesupport for updates.

29 www.kodak.com/go/support