Troubleshooting and support

 

 

Problem

Possible causes and/or solutions

(Continued from previous

Make sure the network profile settings on your frame match

table)

those of the network. In an Infrastructure network, you can

Frame cannot connect to

usually view the network settings with the software program

included with the router or through the interface of a

the wireless network —

connected device. See the router or device documentation for

"Wireless network not

details.

found" appears.

If possible, note the following settings for the network, then

 

change the profile settings on your frame to match them:

 

– SSID

 

Wi-Fi mode (Infrastructure)

 

– Security (none, WEP, or WPA-PSK)

 

– Dynamic IP (yes or no)

 

– Connect Mode (yes - ask before connecting, or no -

 

connect automatically)

 

NOTE: Many wireless network routers employ the use of a WEP passphrase

 

for generating a WEP security key code. If WEP security is enabled for

 

the network, make sure the key code, not the passphrase, is entered in

 

the security settings for the network profile on the camera.

 

 

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Kodak EX-1011, SV-710, SV-811, EX-811 manual Problem Possible causes and/or solutions