9GETTING HELP
Customer support
Verizon Wireless’s customer support department may be accessible directly from your phone when you dial a number such as *611. They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.
For questions about the phone features, refer to the materials provided with your phone, or visit
For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:
•Web site:
•Email:
Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:
•The name of your service provider: Verizon Wireless.
•The actual error message or problem you are experiencing.
•The steps you took to reproduce the problem.
•The phone’s electronic serial number (ESN).
–To locate the ESN select Menu →
Phone Info and scroll down to ESN: for the
Qualified service
If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.
Phone accessories
To shop for KX9a phone accessories, visit
Become a product evaluator
To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones,
visit
40 | Getting Help |
