LaCie d2 DVD±RW Drive

Troubleshooting

User Manual

page 31

 

 

 

Problem

Question

Solution

The drive is not

Are there other USB or FireWire

Disconnect any other USB or FireWire devices and see if the drive’s

running notice-

devices connected to the same port

performance improves.

ably faster when

or hub?

 

connected via Hi-

Is the drive connected to a USB

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0

Speed USB 2.0.

 

hub?

speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure

 

 

your USB hub supports Hi-Speed USB 2.0.

 

Is the drive connected to a Hi-

Make sure that the Hi-Speed USB 2.0 drivers for both your host bus

 

Speed USB 2.0 port on your

adapter and device have been installed correctly. If in doubt, un-install

 

computer?

the drivers and re-install them.

 

Does your computer or operating

See sections 1.1, Minimum System Requirements and 4.8, Data Trans-

 

system support Hi-Speed USB

fers for more information.

 

2.0?

 

The drive is work-

Is the drive connected directly to

Make sure that your drive is connected directly to the computer (see

ing slowly.

the host computer?

sections 2.3, Connecting the USB Cable or 2.4, Connecting the

 

 

FireWire 400 Cable for more information). For best performance, avoid

 

 

daisy-chain configurations and connect devices directly to the computer.

 

 

For more information, see section 4.8, Data Transfers.

The drive’s media

Have you tried dragging the disc’s

Drag the disc icon onto the Trash icon. The disc should then eject

tray will not open.

icon to the Trash?

automatically. If this does not work, try using the eject funtcion of the

 

 

software program that you are using.

 

Has a running software program

To check, disconnect the interface cable, then reconnect and push the

 

locked the eject function?

open/close button. If the disc still will not eject, see section 3.4, Emer-

 

 

gency Disc Ejection for more information on how to eject your media.

The drive’s media

Is the disc full?

To verifty the contents of the disc:

tray automatically

 

• Use your recording software OR

ejects a disc when

 

you try to record

 

• Select the disc on the desktop and select Get Info from the File

on it, or the drive is

 

menu. If the disc appears empty but the problem persists, try using

not writing to CD/

 

another piece of media.

DVD correctly.

Does the drive support the format

Check section 1.6, Supported DVD and CD Formats for information

 

 

of the disc you have inserted?

about the different formats supported by your drive.

 

Is the disc damaged?

Carefully inspect the disc. Look to see if there are highly visible

 

 

scratches to the recording surface (the bright, shiny, reflective side) of

 

 

the disc. If in doubt, try another disc.

 

Has the recording software been

Double-check the installation of your recording software and re-install

 

installed correctly?

the software, if necessary. Review the recording software’s trouble-

 

 

shooting and help sections for more information about the recording

 

 

software.

Page 32
Image 32
LaCie 400USB user manual Sections 2.3, Connecting the USB Cable or 2.4, Connecting