LaCie d2 DVD±RW Drive

Troubleshooting

User Manual

page 33

 

 

 

5.2. Windows Troubleshooting

Problem

Question

Solution

The drive is not

Does your computer’s configura-

See section 1.1, Minimum System Requirements.

recognized by the

tion meet the minimum system

 

 

computer.

requirements for use with this

 

 

 

drive?

 

 

 

Is the drive’s power supply con-

Make sure that the power supply is properly connected (see section 2.2,

 

nected and the drive turned on?

Connecting the Power Supply), and that the outlet the power supply is

 

 

connected to is also turned on.

 

Did you follow the correct installa-

Review the installation steps in sections 2.3, Connecting the USB 2.0

 

tion steps for the specific interface?

Cable and 2.4, Connecting the FireWire 400 Cable.

 

Is there an icon for the drive in My

Go into My Computer and look for an icon and drive letter assigned

 

Computer?

to the LaCie drive. If the drive does not appear, follow the rest of the

 

 

Troubleshooting tips to isolate the problem.

 

Are both ends of the FireWire or

Disconnect the FireWire or USB cable, wait 10 seconds and then

 

USB cable securely attached?

 

reconnect.

 

 

Ensure that the FireWire/USB connectors are properly aligned.

 

 

 

FireWire/USB cables can only be inserted one way. Make sure that

 

 

 

they are correctly oriented.

 

 

Check that the FireWire/USB connectors are straight and fully

 

 

 

seated int he FireWire/USB ports.

 

 

Only use certified FireWire/USB cables, such as the cables pro-

 

 

 

vided with your LaCie drive.

 

 

If you have followed all of these steps and the drive is still not rec-

 

 

ognized, shut down your computer, wait 3 to 5 minutes, restart your

 

 

computer and try again.

 

Is the drive connected to the

Try connecting the drive directly to a FireWire port on the computer.

 

computer through another drive?

For best performance and reliability, connect the LaCie d2 DVD±RW

 

(FireWire only)

Drive directly to the computer.

 

Is there a conflict with other device

Contact LaCie Customer Support for assistance. See section 6.1, LaCie

 

drivers or extensions?

Customer Support Contacts.

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LaCie 400USB user manual Windows Troubleshooting