LaCie FIREWIRE 800/400 user manual Troubleshooting, Manual Updates, Problem Possible Solutions

LaCie Biggest Quadra	Troubleshooting
User Manual	page 54

11. Troubleshooting

In the event that your LaCie hard drive is not work- ing correctly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our website – www.lacie.com.

One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be avail- able. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 12. Contacting Customer Support for details).

■Manual Updates

LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your manual does not reflect the configurations of the product that you purchased, please check our web- site for the most current version available.

Problem	Possible Solutions
When I lock a Drive Bay	Exchange the Drive Bay with another Drive Bay and attempt to lock them in place again to see if it is
into place, the Disk Activity	a faulty Drive Bay. If the problem continues, contact your LaCie reseller or LaCie Customer Support.
Indicator turns red and the
alarm beep sounds.
The alarm beep is sounding.	Either unlock the Drive Bay of the failed disk, or press the Enter button.
How do I turn it off?
The LaCie Biggest Quadra	Ensure that the array has completed the initialization process.
does not appear in the
BIOS.
What should I do in the	For a RAID 5/RAID 0+1 array, you will need to replace the disk. Data rebuilding will begin as soon as
event of a disk failure?	the failed disk is replaced. For a RAID 5 + Hot Spare array, data will be re-built automatically to the
	hot spare disk. You do not need to replace the failed disk immediately. When adding a new disk, the
	capacity of the new disk MUST equal or be greater than the smallest disk in the array. Otherwise, the
	LaCie Biggest Quadra will reject the disk, even though it works. Caution! Do not attempt to replace
	a hard disk yourself. You will void your warranty. Please see the disk replacement procedure in section
	6.1..
Using the existing disks, I	First, power off the LaCie Biggest Quadra and remove all the Drive Bays. Next, set the new RAID
want to create a new RAID	level with the RAID Level Switch Selectors and power the LaCie Biggest Quadra back on. Gently
array.	slide and lock the Drive Bays back into place to begin the initialization process. Since you are using
	previously installed disks, the LaCie Biggest Quadra will display a message, “Create New RAID?”
	Choose yes by pressing the Enter button, and the initialization will start. Note – all data on the disks
	will be erased during the initialization.