LaCie FIREWIRE 800/400 Contacting Customer Support, Before You Contact Technical Support

LaCie Biggest Quadra	Contacting Customer Support
User Manual	page 56

12. Contacting Customer Support

■Before You Contact Technical Support

1.Read the User Manual and review the Troubleshoot- ing section.

2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly at- tached.

If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on page 57. Before contacting us, make sure

that you are in front of your computer and that you have the following information on hand:

❖Your LaCie drive’s serial number

❖Operating system and version

❖Computer brand and model

❖Amount of memory installed

❖Names of any other devices installed on your computer, including CD/DVD burners

■Information to Include in Email Correspondence

Information		Where to Find Information
1.	LaCie hard drive serial number	Located on a sticker at the back of drive or on the original packaging
2.	LaCie hard drive file format	Mac users:
		Select the Big Disk Extreme icon on the desktop and press Command
		+ I, or press the Control key and choose Get Info.
		Windows users:
		Right click the Big Disk Extreme icon and select Properties.
3.	Macintosh/PC model	Mac users:
4.	Operating system version
		Click on the Apple icon in the menu bar and select About this Mac.
5.	Processor speed	Windows users:
6.	Computer memory	Right click My Computer and select Properties > General.
7.	The brands and models of other internal and external	Mac users:
	peripherals installed on my computer	Click on the Apple icon in the finder bar and select About this Mac.
		Select More Info... The System Profiler will launch and will list your
		internal and external peripherals.
		Windows users:
		Right click My Computer and select Properties > Hardware.