LaCie d2 SCSI Hard Drive

Contacting Customer Support

 

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7. Contacting Customer Support

Before You Call Technical Support

1)Read the manuals and review the Troubleshooting section.

2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure all cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer and that you have the following information on hand:

1)Your drive's serial number

2)Computer brand and model

3)Operating system and version (Mac OS or Windows)

4)Amount of memory installed

5)Names of CD or DVD drives installed on your computer

6)Names of any other devices installed on your computer

Technical Support Help Hours

Australia

Belgium

Canada

• Monday through Friday,

• Monday through Friday

• Monday through Friday,

9:30am – 5:30pm EST

9 AM – 5PM

9:30AM – 5:30PM EST

Contact Us At:

Contact Us At:

Contact Us At:

Technical Support:

Technical Support:

Technical Support:

• (61)2 9669 6900 phone

• 32 (0)2 639 14 71

• (416) 530 2545 phone

• support.au@lacie.com

• support.be@lacie.com

• (416) 530 2546 fax

 

 

• support.ca@lacie.com

Denmark

France

Germany

• Monday through Friday,

• Monday through Friday,

• Monday through Friday,

9 AM – 5PM

9 AM – 5PM

9 AM – 5PM

Contact Us At:

Contact Us At:

Contact Us At:

Technical Support:

Technical Support:

Technical Support:

• 45 70 27 65 43

• 33(0)1 69 32 84 23

• 49 (0)211 30 121 111

• support.nordic@lacie.com

• support.fr@lacie.com

• support.de@lacie.com

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LaCie KY0730482 warranty Contacting Customer Support, Technical Support Help Hours, Before You Call Technical Support