LaCinema HD Connect
User Manual
Contacting Customer Support
page 72
11. Contacting Customer Support
Before You Contact Technical Support
1.Read the manuals and review section 10. Troubleshooting.
2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Location | ||
1. | LaCie hard drive serial | Located on a sticker at the | |
number | back of drive or on the origi- | ||
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| nal packaging | |
3. | Macintosh/PC model | Mac users: Click on the | |
4. | Operating system version | Apple icon in the menu bar | |
and select About This Mac. | |||
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| ||
5. | Processor speed | Windows users: Right click | |
6. | Computer memory | My Computer and select | |
Properties > General. | |||
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| ||
7. | The brands and models of | Mac users: Click on the | |
| other internal and external | Apple icon in the finder bar | |
| peripherals installed on | and select About This Mac. | |
| your computer | Select More Info... The Ap- | |
|
| ple System Profiler will launch | |
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| and will list your internal and | |
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| external peripherals. | |
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| Windows users: Right click | |
|
| My Computer and select | |
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| Properties > Hardware. | |
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