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Cisco Systems SPA508G, SPA514G, SPA512G, SPA504G, SPA509G, SPA502G manual Using Advanced Phone Features

Models: SPA504G SPA509G SPA512G SPA501G SPA514G SPA508G SPA502G

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Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone. It contains the following sections:

•Configuring Privacy and Security, page 49

•Enabling and Using Dial Assistance, page 51

•Using the Paging Feature, page 53

•Monitoring and Accessing Another Phone, page 54

•Customizing Your IP Phone Screen, page 55

•Using Ring Tones, page 58

•Configuring Date and Time, page 58

•Using Star Codes, page 59

•Using the Interactive Voice Response Menu on the Cisco SPA501G, page 61

•Advanced Procedures for Technical Support Personnel, page 63

You can also configure many of these features by using your PC and the web configuration utility.

For the Cisco SPA501G, configure these features by using the web configuration utility or the star codes (described below).

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Cisco Systems SPA508G, SPA514G, SPA512G, SPA504G, SPA509G, SPA502G, SPA501G manual Using Advanced Phone Features

Contents

User Guide Contents Getting Started Installing Your PhoneContents Using Basic Call Management Functions Contents Using Advanced Phone FeaturesUsing the Phone Web User Interface Appendix a Where to Go From HereGetting Started About This DocumentOrganization ChapterAppendix a Overview of the Cisco Small Business IP Phones Caring for Your PhoneUnderstanding Your Phone Lines and Buttons Numbered objects in described in the following tableGetting Started Softkey Buttons Button Function Using Keypad Shortcuts Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console DisplayScroll to Att. Cons. Preferences and press select Installing Your Phone Before You Begin Phone ConnectionsConnecting the Handset Installing the Desk Stand or Wall Mount Optional Reverse the Handset Retention TabConnecting the Power Connecting Your Phone to the Network Connecting Your Phone to the Wired NetworkConnecting a PC to Your Phone Connecting Wired and Wireless HeadsetsVerifying Phone Startup Updating Your Phone Firmware Determining Your Current Firmware VersionDownload the Firmware from Cisco Get the Phone IP Address Cisco SPA501GTo get your IP address for the Cisco SPA501G phone Update the Firmware on the Phone Click ContinueUsing Basic Call Management Functions Managing the Audio Source and Volume Sending Audio to the Speaker and Handset Choosing Your Preferred Audio DeviceSelect Preferences Send Audio to Speaker edit Select Preferences Preferred Audio Device editAnswering or Placing a Call Answering a CallPlacing a Call Putting a Call on Hold Resuming a CallRedialing a Call Ending a Call Transferring CallsPerforming an Attended Transfer Performing an Unattended Blind Transfer Transferring a Held Call to an Active CallManaging Missed Calls Turning the Missed Calls Shortcut On and OffSelect Call History Select Missed Calls Select Preferences Choose Miss Call Shortcut and press editForwarding Calls Forwarding All CallsCall Forward All Softkey Call Forward All Star CodeForwarding Calls When Your Phone is Busy Forwarding Calls Delay Without Answering the PhoneCall Forward Busy by using Setup Call Forward Delay Star CodeCanceling Call Forwarding All Setting the Call Forwarding Delay IntervalSetting Do Not Disturb Call Forward Deactivation by using Star CodesEnabling Do Not Disturb Setting Call Waiting Disabling Do Not DisturbCall Waiting by using the Star Code Call Waiting Deactivation by using the Star CodePicking Up a Call Parking a Call Three-way Conference Calling by using a Cisco SPA501G Placing a Three-Way Conference CallSelect Call Park Status Three-way Conference Calling except the Cisco SPA501GUsing the Phone Directories Conferencing a Held Call with an Active CallUsing Your Personal Directory Using the Call History Lists Using the Corporate DirectorySelect Corporate Directory Select Call HistorySetting or Changing a Phone Password Select Set PasswordAccessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Blocking Caller IDBlocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed DialsSelect Preferences Choose Dial Preferences and press edit Creating Speed Dials on Unused Line Buttons Creating Numerical Speed DialsSelect Speed Dial Using the Paging Feature Using Speed DialsPaging Another Phone Paging a Group of PhonesMonitoring and Accessing Another Phone Configuring Auto AnswerChoose Auto Answer Page and press edit Changing the Screen Backlight Settings Select Preferences Choose Back Light Timer and press editCustomizing Your IP Phone Screen Changing the IP Phone Screen ContrastConfiguring the Phone Screen Saver Select Screen Saver ModeTurning on the Screen Saver Screen Saver Mode, choose Screen Saver Icon and press editUsing Ring Tones Configuring Date and TimeSetting Your Phone’s Date and Time Changing Your Ring ToneUsing Star Codes Code DefinitionUnblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Making the Web Configuration Utility Viewable and Writable Configuration Web Access EnabledConfiguration Web Server Writable Setting Voice System Parameters Saving the Configuration ProfileSetting Voice Phone Parameters Setting Voice User Parameters DND Setting Block ANCDial Assistance Preferred AudioViewing Call History Lists Using Your Personal Directory =entrynamep=nnnnnnnnnnViewing Attendant Console Status Where to Go From Here Product ResourcesList of Documents Cisco Small Business