Using the Cisco Attendant Console | Cisco Systems SPA514G, SPA512G

Getting Started	1
Getting Started
Using the Cisco Attendant Console

The IP address is displayed on the Network screen.

NOTE Menus and options vary depending on phone model.

Using the Cisco Attendant Console

The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone; it does not require a separate power supply. Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) separate lines.

Detailed information on the installation of the Cisco Attendant Consoles are provided in the Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide.

Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not described in this document. The Cisco Attendant Console can be configured by using the same web configuration utility for the IP phone to which the Cisco Attendant Console is attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310 Administration Guide on Cisco.com for more information.

Changing the Cisco SPA500DS Attendant Console Display

The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Cisco Systems SPA514G, SPA512G Using the Cisco Attendant Console, Changing the Cisco SPA500DS Attendant Console Display

Contents

User Guide Contents Getting Started Installing Your Phone Contents Using Basic Call Management Functions Contents Using Advanced Phone Features Using the Phone Web User Interface Appendix a Where to Go From Here Getting Started About This Document Appendix a OrganizationChapter Overview of the Cisco Small Business IP Phones Caring for Your Phone Understanding Your Phone Lines and Buttons Numbered objects in described in the following table Getting Started Softkey Buttons Button Function Using Keypad Shortcuts Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console Display Scroll to Att. Cons. Preferences and press select Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Desk Stand or Wall Mount Optional Reverse the Handset Retention Tab Connecting the Power Connecting Your Phone to the Network Connecting Your Phone to the Wired Network Connecting a PC to Your Phone Connecting Wired and Wireless Headsets Verifying Phone Startup Updating Your Phone Firmware Determining Your Current Firmware Version To get your IP address for the Cisco SPA501G phone Download the Firmware from Cisco Get the Phone IP AddressCisco SPA501G Update the Firmware on the Phone Click Continue Using Basic Call Management Functions Managing the Audio Source and Volume Select Preferences Send Audio to Speaker edit Sending Audio to the Speaker and HandsetChoosing Your Preferred Audio Device Select Preferences Preferred Audio Device edit Placing a Call Answering or Placing a CallAnswering a Call Redialing a Call Putting a Call on HoldResuming a Call Performing an Attended Transfer Ending a CallTransferring Calls Performing an Unattended Blind Transfer Transferring a Held Call to an Active Call Select Call History Select Missed Calls Managing Missed CallsTurning the Missed Calls Shortcut On and Off Select Preferences Choose Miss Call Shortcut and press edit Call Forward All Softkey Forwarding CallsForwarding All Calls Call Forward All Star Code Call Forward Busy by using Setup Forwarding Calls When Your Phone is BusyForwarding Calls Delay Without Answering the Phone Call Forward Delay Star Code Canceling Call Forwarding All Setting the Call Forwarding Delay Interval Enabling Do Not Disturb Setting Do Not DisturbCall Forward Deactivation by using Star Codes Setting Call Waiting Disabling Do Not Disturb Picking Up a Call Call Waiting by using the Star CodeCall Waiting Deactivation by using the Star Code Parking a Call Select Call Park Status Three-way Conference Calling by using a Cisco SPA501GPlacing a Three-Way Conference Call Three-way Conference Calling except the Cisco SPA501G Using the Phone Directories Conferencing a Held Call with an Active Call Using Your Personal Directory Select Corporate Directory Using the Call History ListsUsing the Corporate Directory Select Call History Setting or Changing a Phone Password Select Set Password Accessing Voicemail Using Advanced Phone Features Blocking Anonymous Calls Configuring Privacy and SecurityBlocking Caller ID Using Secure Call Select Preferences Choose Dial Preferences and press edit Enabling and Using Dial AssistanceCreating Speed Dials Select Speed Dial Creating Speed Dials on Unused Line ButtonsCreating Numerical Speed Dials Paging Another Phone Using the Paging FeatureUsing Speed Dials Paging a Group of Phones Choose Auto Answer Page and press edit Monitoring and Accessing Another PhoneConfiguring Auto Answer Customizing Your IP Phone Screen Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Changing the IP Phone Screen Contrast Configuring the Phone Screen Saver Select Screen Saver Mode Turning on the Screen Saver Screen Saver Mode, choose Screen Saver Icon and press edit Setting Your Phone’s Date and Time Using Ring TonesConfiguring Date and Time Changing Your Ring Tone Using Star Codes Code Definition Unblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Configuration Web Server Writable Making the Web Configuration Utility Viewable and WritableConfiguration Web Access Enabled Setting Voice System Parameters Saving the Configuration Profile Setting Voice Phone Parameters Setting Voice User Parameters Dial Assistance DND SettingBlock ANC Preferred Audio Viewing Call History Lists Using Your Personal Directory =entrynamep=nnnnnnnnnn Viewing Attendant Console Status Where to Go From Here Product Resources List of Documents Cisco Small Business