Performing an Unattended Blind Transfer | Cisco Systems SPA501G

Using Basic Call Management Functions	3
Using Basic Call Management Functions
Transferring Calls

If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel key to make your changes before the call is transferred. (Not available for the Cisco SPA502G.)

STEP 3 Press xfer after the phone begins to ring, or at any time after the phone is answered.

To perform an attended transfer for the Cisco SPA501G:

STEP 1 During an active call, press Transfer.

STEP 2 Enter the number to where you want to transfer the call.

STEP 3 After the phone begins to ring or after the person you are calling answers, press Transfer again.

Performing an Unattended (Blind) Transfer

To perform an unattended transfer for all phones (except the Cisco SPA501G):

STEP 1 During an active call, press the bXfer softkey.

STEP 2 Enter the number to where you want to transfer the call. The call is transferred with no further action required on your part.

Transferring a Held Call to an Active Call

If you have one call on hold and one active call, you can transfer one of the calls to the other call, connecting the two callers. This is different from a conference call, because you no longer remain part of the call after the transfer. (Not available for the Cisco SPA501G.)

With one active call and one or more calls on hold, press the xferLx softkey.

If you have only one call on hold, the call is transferred to the active party and you are disconnected.

If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Cisco Systems SPA501G, SPA514G, SPA512G Performing an Unattended Blind Transfer, Transferring a Held Call to an Active Call

Contents

User Guide Installing Your Phone Contents Getting Started Contents Using Basic Call Management Functions Using Advanced Phone Features Contents Appendix a Where to Go From Here Using the Phone Web User Interface About This Document Getting Started Organization ChapterAppendix a Caring for Your Phone Overview of the Cisco Small Business IP Phones Numbered objects in described in the following table Understanding Your Phone Lines and Buttons Getting Started Softkey Buttons Button Function Using Keypad Shortcuts Changing the Cisco SPA500DS Attendant Console Display Using the Cisco Attendant Console Scroll to Att. Cons. Preferences and press select Installing Your Phone Phone Connections Before You Begin Connecting the Handset Reverse the Handset Retention Tab Installing the Desk Stand or Wall Mount Optional Connecting the Power Connecting Your Phone to the Wired Network Connecting Your Phone to the Network Connecting Wired and Wireless Headsets Connecting a PC to Your Phone Verifying Phone Startup Determining Your Current Firmware Version Updating Your Phone Firmware Download the Firmware from Cisco Get the Phone IP Address Cisco SPA501GTo get your IP address for the Cisco SPA501G phone Click Continue Update the Firmware on the Phone Using Basic Call Management Functions Managing the Audio Source and Volume Choosing Your Preferred Audio Device Sending Audio to the Speaker and HandsetSelect Preferences Send Audio to Speaker edit Select Preferences Preferred Audio Device edit Answering or Placing a Call Answering a CallPlacing a Call Putting a Call on Hold Resuming a CallRedialing a Call Ending a Call Transferring CallsPerforming an Attended Transfer Transferring a Held Call to an Active Call Performing an Unattended Blind Transfer Turning the Missed Calls Shortcut On and Off Managing Missed CallsSelect Call History Select Missed Calls Select Preferences Choose Miss Call Shortcut and press edit Forwarding All Calls Forwarding CallsCall Forward All Softkey Call Forward All Star Code Forwarding Calls Delay Without Answering the Phone Forwarding Calls When Your Phone is BusyCall Forward Busy by using Setup Call Forward Delay Star Code Setting the Call Forwarding Delay Interval Canceling Call Forwarding All Setting Do Not Disturb Call Forward Deactivation by using Star CodesEnabling Do Not Disturb Disabling Do Not Disturb Setting Call Waiting Call Waiting by using the Star Code Call Waiting Deactivation by using the Star CodePicking Up a Call Parking a Call Placing a Three-Way Conference Call Three-way Conference Calling by using a Cisco SPA501GSelect Call Park Status Three-way Conference Calling except the Cisco SPA501G Conferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal Directory Using the Corporate Directory Using the Call History ListsSelect Corporate Directory Select Call History Select Set Password Setting or Changing a Phone Password Accessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Blocking Caller IDBlocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed DialsSelect Preferences Choose Dial Preferences and press edit Creating Speed Dials on Unused Line Buttons Creating Numerical Speed DialsSelect Speed Dial Using Speed Dials Using the Paging FeaturePaging Another Phone Paging a Group of Phones Monitoring and Accessing Another Phone Configuring Auto AnswerChoose Auto Answer Page and press edit Select Preferences Choose Back Light Timer and press edit Changing the Screen Backlight SettingsCustomizing Your IP Phone Screen Changing the IP Phone Screen Contrast Select Screen Saver Mode Configuring the Phone Screen Saver Screen Saver Mode, choose Screen Saver Icon and press edit Turning on the Screen Saver Configuring Date and Time Using Ring TonesSetting Your Phone’s Date and Time Changing Your Ring Tone Code Definition Using Star Codes Unblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Making the Web Configuration Utility Viewable and Writable Configuration Web Access EnabledConfiguration Web Server Writable Saving the Configuration Profile Setting Voice System Parameters Setting Voice Phone Parameters Setting Voice User Parameters Block ANC DND SettingDial Assistance Preferred Audio Viewing Call History Lists =entrynamep=nnnnnnnnnn Using Your Personal Directory Viewing Attendant Console Status Product Resources Where to Go From Here Cisco Small Business List of Documents