Cisco Systems SPA514G, SPA512G, SPA504G, SPA509G, SPA502G, SPA501G

Using Advanced Phone Features	4
Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel

Number	Option

7932	Enable or disable the web server. Press 1 to enable or 0 to disable, then
	press #.
	To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *.

723646	Enable or disables access to the administrative (admin) login on the web
	interface. Press 1 to enable or 0 to disable, then press #.
	To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *.

Advanced Procedures for Technical Support Personnel

!

CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your phone administrator.

To access advanced menus on the Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G, follow the procedures below. For the Cisco SPA501G, many of these options can be performed in the IVR. See the “Using the Interactive Voice Response Menu on the Cisco SPA501G” section on page 61.

STEP 1 Press the Setup button.

STEP 2 Choose from the following options:

•Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions.

•Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate.

•Status: This setting displays the status of the phone, extension and line buttons.

•Reboot: See Rebooting Your Phone, page 64.

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide

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Cisco Systems SPA514G, SPA512G, SPA504G, SPA509G, SPA502G, SPA501G, SPA508G Advanced Procedures for Technical Support Personnel

Contents

User Guide Installing Your Phone Contents Getting Started Contents Using Basic Call Management Functions Using Advanced Phone Features Contents Appendix a Where to Go From Here Using the Phone Web User Interface About This Document Getting Started Organization ChapterAppendix a Caring for Your Phone Overview of the Cisco Small Business IP Phones Numbered objects in described in the following table Understanding Your Phone Lines and Buttons Getting Started Softkey Buttons Button Function Using Keypad Shortcuts Changing the Cisco SPA500DS Attendant Console Display Using the Cisco Attendant Console Scroll to Att. Cons. Preferences and press select Installing Your Phone Phone Connections Before You Begin Connecting the Handset Reverse the Handset Retention Tab Installing the Desk Stand or Wall Mount Optional Connecting the Power Connecting Your Phone to the Wired Network Connecting Your Phone to the Network Connecting Wired and Wireless Headsets Connecting a PC to Your Phone Verifying Phone Startup Determining Your Current Firmware Version Updating Your Phone Firmware Download the Firmware from Cisco Get the Phone IP Address Cisco SPA501GTo get your IP address for the Cisco SPA501G phone Click Continue Update the Firmware on the Phone Using Basic Call Management Functions Managing the Audio Source and Volume Select Preferences Preferred Audio Device edit Sending Audio to the Speaker and HandsetChoosing Your Preferred Audio Device Select Preferences Send Audio to Speaker edit Answering or Placing a Call Answering a CallPlacing a Call Putting a Call on Hold Resuming a CallRedialing a Call Ending a Call Transferring CallsPerforming an Attended Transfer Transferring a Held Call to an Active Call Performing an Unattended Blind Transfer Select Preferences Choose Miss Call Shortcut and press edit Managing Missed CallsTurning the Missed Calls Shortcut On and Off Select Call History Select Missed Calls Call Forward All Star Code Forwarding CallsForwarding All Calls Call Forward All Softkey Call Forward Delay Star Code Forwarding Calls When Your Phone is BusyForwarding Calls Delay Without Answering the Phone Call Forward Busy by using Setup Setting the Call Forwarding Delay Interval Canceling Call Forwarding All Setting Do Not Disturb Call Forward Deactivation by using Star CodesEnabling Do Not Disturb Disabling Do Not Disturb Setting Call Waiting Call Waiting by using the Star Code Call Waiting Deactivation by using the Star CodePicking Up a Call Parking a Call Three-way Conference Calling except the Cisco SPA501G Three-way Conference Calling by using a Cisco SPA501GPlacing a Three-Way Conference Call Select Call Park Status Conferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal Directory Select Call History Using the Call History ListsUsing the Corporate Directory Select Corporate Directory Select Set Password Setting or Changing a Phone Password Accessing Voicemail Using Advanced Phone Features Configuring Privacy and Security Blocking Caller IDBlocking Anonymous Calls Using Secure Call Enabling and Using Dial Assistance Creating Speed DialsSelect Preferences Choose Dial Preferences and press edit Creating Speed Dials on Unused Line Buttons Creating Numerical Speed DialsSelect Speed Dial Paging a Group of Phones Using the Paging FeatureUsing Speed Dials Paging Another Phone Monitoring and Accessing Another Phone Configuring Auto AnswerChoose Auto Answer Page and press edit Changing the IP Phone Screen Contrast Changing the Screen Backlight SettingsSelect Preferences Choose Back Light Timer and press edit Customizing Your IP Phone Screen Select Screen Saver Mode Configuring the Phone Screen Saver Screen Saver Mode, choose Screen Saver Icon and press edit Turning on the Screen Saver Changing Your Ring Tone Using Ring TonesConfiguring Date and Time Setting Your Phone’s Date and Time Code Definition Using Star Codes Unblock Caller ID. See Blocking Caller ID, Number Option Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Rebooting Your Phone Using the Phone Web User Interface Logging in to the Phone Web User Interface Making the Web Configuration Utility Viewable and Writable Configuration Web Access EnabledConfiguration Web Server Writable Saving the Configuration Profile Setting Voice System Parameters Setting Voice Phone Parameters Setting Voice User Parameters Preferred Audio DND SettingBlock ANC Dial Assistance Viewing Call History Lists =entrynamep=nnnnnnnnnn Using Your Personal Directory Viewing Attendant Console Status Product Resources Where to Go From Here Cisco Small Business List of Documents