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LaCie Network Space Contacting Customer Support, Before You Contact Technical Support, page

Models: Network Space

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Contacting Customer Support

LaCie Network Space • DESIGN BY NEIL POULTON	Contacting Customer Support
User Manual	page 32

6. Contacting Customer Support

Before You Contact Technical Support

Read the User Manual and review the Troubleshooting section.

Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

Information	Where to Find Information
LaCie Network Space serial number	Located on a sticker at the back of drive or on the original packaging
	Mac users: Select the hard drive icon and press Command + I, or press
LaCie Network Space file format	the Control key and choose Get Info.
LaCie Network Space file format
	Windows users: Right click the hard drive icon and select Properties.
Macintosh/PC model	Mac users: Click on the Apple icon in the menu bar and select About

Operating system version	this Mac.
Processor speed	Windows users: Right click My Computer and select Properties >
Computer memory	General.
Computer memory
	Mac users: Click on the Apple icon in the finder bar and select About this
The brands and models of other internal and external	Mac. Select More Info... The Apple System Profiler will launch and will
The brands and models of other internal and external	list your internal and external peripherals.
peripherals installed on my computer	Windows users: Right click My Computer and select Properties >

	Hardware.

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LaCie Network Space Contacting Customer Support, Before You Contact Technical Support, Information, User Manual, page

Contents

Table of Contents Table of Contents3.Accessing and Managing Files 4.Administering Your LaCie Network SpaceForeword CopyrightsTrademarks ChangesHealth and Safety Precautions General Use PrecautionsUser Manual pageEasy Access & Administration 1. IntroductionQuick Links Sharp Design1.1. Box Content User ManualIntroduction page1.2. Minimum System Requirements Windows UsersMac Users Linux UsersUSB Expansion and Backup Port 1.3. Views of the LaCie Network SpaceFront View Rear View2. Setting Up Your LaCie Network Space SetupStep 1 - Section 2.1. Turn the Drive On Step 2 - Section 2.2. Connect the Ethernet Cable2.1. Turn the Drive On SetupUser Manual pageGigabit Ethernet Cables And Connectors 2.2. Connect the Ethernet CableTo connect the Ethernet cable SetupInstall LaCie Network Assistant 2.3. Connect with LaCie Network Assistantcontinued on next page LaCie Network Assistant Icon Figure 2.3-AContinue to section 4. Administering Your LaCie Network Space Connect to the LaCie Network SpaceWindows Users Mac Users2.4. Configuring the LaCie Net work Space on a Network Without a DHCP ServerLaCie Network Assistant Setup2.5. Disconnecting the LaCie Net- work Space Ethernet Connec- tion SetupUser Manual page3. Accessing and Managing Files 3.1. Accessing Shared FoldersAccess Summary AdministrationTo Map Shared Folders Windows Users To Map Shared Folders Mac OS X UsersFig. 3.1-B Administration3.2. Connecting External USB Hard Disks 3.3. FTP Access to Sharesftp//usernamepassword@ip or machine name Example ftp//adminadmin@networkspace4. Administering Your LaCie Network Space Section 4.1. Accessing the NAS Administration Page Log inAdministration User Manual4.1. Accessing the NAS Administra- tion Page Use LaCie Network AssistantUse Your Browser Figure 4.1-A Figure 4.1-B4.2. Configuration 4.2.1. Machine NameTo modify the Machine Name Administration4.2.2. Windows Workgroup 4.2.3. Date and TimeTo modify the Windows Workgroup To modify the date and time of the LaCie Network Space4.2.5. Network Configuration To modify the LaCie Network Space admin page languageTo change network settings 4.2.4. LanguageTo change the Admin password To change the User username and password4.2.6. Edit Accounts Figure 4.2.6-A Figure 4.2.6-B4.2.7. Blue Light To turn the LED on and offFigure 4.2.7-A Figure 4.2.7-B Administration4.3. Backup To back up filesFigure 4.3-A Figure 4.3-B Figure 4.3-C4.4. Disk 4.4.1. Formatting the LaCie Network Space DiskFigure 4.4.1-A Figure 4.4.1-B Figure 4.4.1-C4.4.2. Safely Removing an Attached Exter- nal Disk Figure 4.4.2-A Figure 4.4.2-BFigure 4.4.2-C Administration4.5.1. Enabling FTP Service 4.5. Support4.5.2. Media Server Scan the Media Server Database4.5.3. System Log 4.5.4. Restarting the MachineAdministration User Manual5. Troubleshooting Manual UpdatesTroubleshooting ProblemFTP Service FilesServer TroubleshootingWhere to Find Information 6. Contacting Customer SupportContacting Customer Support Before You Contact Technical Support6.1. LaCie Technical Support Contacts User ManualContacting Customer Support page7. Warranty Information Warranty InformationUser Manual page