
LaCie Network Space • DESIGN BY NEIL POULTON | Troubleshooting | |
User Manual |
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Problem | Question to Ask | Solution |
The system | By default the LaCie Network Space is configured to retrieve its IP address from a DHCP server. If your network | |
doesn’t appear on | is managed by a DHCP server and you cannot access your LaCie Network Space, try checking your DHCP | |
the network. | server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities | |
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| dress, which is 192.168.xx.100. To change this IP address, use LaCie Network Assistant. | |
| Is the IP address properly set? | For more information, please see section 3. Accessing and Managing |
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| Files. |
| Is your network DHCP enabled? | If your network is DHCP enabled, please refer to sections 2.3. Connect |
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| with LaCie Network Assistant. If your network is not DHCP enabled, you |
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| will need to manually configure the address; please see section 2.4. |
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| Configuring the LaCie Network Space on a Network Without a DHCP |
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| Server. |
I cannot map | Did you already map OpenShare? | Mapping Openshare first can prevent the ability to map MyShare due |
MyShare. |
| to the login requirement. To solve this problem, 1) Unmap OpenShare |
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| in an explorer window; 2) map MyShare; finally, 3) map OpenShare. |
A user does not | Has the administrator provided the | In order for anyone to access the LaCie Network Space using FTP, three |
have FTP access | correct User login? | conditions must be met: 1) the administrator must provide the correct |
to the LaCie Net- |
| user login (username: ftp and password: ftp by default or the modi- |
work Space. |
| fied login) and the IP address of the LaCie Network Space; 2) the LaCie |
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| Network Space must be turned on and connected to the network; and |
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| 3) FTP service must be enabled (for details, see section 4.5.1. Enabling |
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| FTP Service). |
I cannot see the | Has the database been refreshed? | A refresh of the database is done automatically once per hour. If you |
media files stored |
| want to enjoy new content immediately you can refresh the database |
in the LaCie Net- |
| of media files by clicking the Scan button on the Support page of the |
work Space on my |
| administration pages. |
UPnP AV media | Are the media files stored on the | UPnP AV devices will only discover media files stored on “openshare.” |
player or adapter. | ||
| “openshare”? | Files stored in “myshare” are not accessible to UPnP devices. |
The USB drive | Is the capacity of your USB drive | Drives with a capacity greater than 2TB cannot be connected to the |
connected to my | more than 2 TB? | LaCie Network Space. |
LaCie Network |
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Space won’t |
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mount on my |
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computer. |
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I’ve noticed a | Are you transfering multiple files | Access to a share can slow down during simultaneous file transfers. |
delay in accessing | simultaneously? |
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the shares. |
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