LaCie Network Space Files, Server, FTP Service, User Manual, Troubleshooting, page, Problem

LaCie Network Space • DESIGN BY NEIL POULTON		Troubleshooting
User Manual		page 31
Problem	Question to Ask	Solution
The system	By default the LaCie Network Space is configured to retrieve its IP address from a DHCP server. If your network
doesn’t appear on	is managed by a DHCP server and you cannot access your LaCie Network Space, try checking your DHCP
the network.	server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities
	CD-ROM. If your network is NOT managed by a DHCP server, the LaCie Network Space uses its default IP ad-
	dress, which is 192.168.xx.100. To change this IP address, use LaCie Network Assistant.
	Is the IP address properly set?	For more information, please see section 3. Accessing and Managing
		Files.
	Is your network DHCP enabled?	If your network is DHCP enabled, please refer to sections 2.3. Connect
		with LaCie Network Assistant. If your network is not DHCP enabled, you
		will need to manually configure the address; please see section 2.4.
		Configuring the LaCie Network Space on a Network Without a DHCP
		Server.
I cannot map	Did you already map OpenShare?	Mapping Openshare first can prevent the ability to map MyShare due
MyShare.		to the login requirement. To solve this problem, 1) Unmap OpenShare
		in an explorer window; 2) map MyShare; finally, 3) map OpenShare.
A user does not	Has the administrator provided the	In order for anyone to access the LaCie Network Space using FTP, three
have FTP access	correct User login?	conditions must be met: 1) the administrator must provide the correct
to the LaCie Net-		user login (username: ftp and password: ftp by default or the modi-
work Space.		fied login) and the IP address of the LaCie Network Space; 2) the LaCie
		Network Space must be turned on and connected to the network; and
		3) FTP service must be enabled (for details, see section 4.5.1. Enabling
		FTP Service).
I cannot see the	Has the database been refreshed?	A refresh of the database is done automatically once per hour. If you
media files stored		want to enjoy new content immediately you can refresh the database
in the LaCie Net-		of media files by clicking the Scan button on the Support page of the
work Space on my		administration pages.
UPnP AV media	Are the media files stored on the	UPnP AV devices will only discover media files stored on “openshare.”
player or adapter.
	“openshare”?	Files stored in “myshare” are not accessible to UPnP devices.
The USB drive	Is the capacity of your USB drive	Drives with a capacity greater than 2TB cannot be connected to the
connected to my	more than 2 TB?	LaCie Network Space.
LaCie Network
Space won’t
mount on my
computer.
I’ve noticed a	Are you transfering multiple files	Access to a share can slow down during simultaneous file transfers.
delay in accessing	simultaneously?
the shares.