LaCie Rugged Hard Disk • Design by Neil Poulton | Troubleshooting |
User Manual | page 24 |
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4.2. Windows Troubleshooting
Problem | Question | Solution |
The drive is not recog- | Is there an icon for the drive in | Go into My Computer and look for an icon and drive letter assigned |
nized by the computer. | My Computer? | to the LaCie drive. If the drive does not appear, follow the rest of the |
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| Troubleshooting tips to isolate the problem. |
| Does your computer’s con- | See section 1.2. Minimum System Requirements for more information. |
| figuration meet the minimum |
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| system requirements for use |
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| with this drive? |
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| Is the drive recieving sufficient | If the drive is connected to your computer via USB and does not ap- |
| power? | pear to mount, the drive may not be recieving enough power from |
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| the USB bus on your computer. Try connecting the USB power sharing |
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| cable as described in section 1.4.1. USB Cables and Connectors. |
| Did you follow the correct | Review the installation steps in sections 2.1. Conneccting the Interface |
| installation steps for the spe- | Cable and 2.2. Launching LaCie Setup Assistant. |
| cific interface and operating |
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| system? |
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| Are both ends of the FireWire, | Check both ends of the FireWire, eSATA or USB cables and make sure |
| eSATA or USB cables firmly | that they are fully seated in their respective ports. Try disconnecting the |
| attached? | cables, waiting 10 seconds, and then reconnecting them. If the drive is |
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| still not recognized, restart your computer and try again. |
| Have the USB, eSATA or | Open Apple System Profiler and click on the Devices and Volumes |
| FireWire drivers been installed | tab. If your device is not listed, recheck the cables and try the other |
| correctly and enabled? | troubleshooting tips listed here. |
| Is there a conflict with other | Contact LaCie Technical Support for help. |
| device drivers or extensions? |
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FireWire 800 does not | Have you installed the Win- | In order to operate FireWire 800 devices under Windows 2000, the |
work under Windows | dows 2000 Service Pack 4? | Service Pack 4 update must be installed. This is a free download of- |
2000. |
| fered on Microsoft’s website. |
The drive is working | Are there other USB, eSATA or | Disconnect any other USB, eSATA or FireWire devices and see if the |
slowly. | FireWire devices connected to | drive’s performance increases. |
| the same port or hub? |
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