Miscellaneous
Troubleshooting
About the
The camera cannot connect to the wireless LAN. The radio transmission gets disconnected.
●●Use the camera within the communication range of the wireless LAN network.
●●Connection types and security setting methods are different depending on the wireless access point. → Refer to the instructions of the wireless access point.
●●When the radio transmission is interrupted, the condition may improve by moving the location or changing the angle of the wireless access point.
●●The camera may not automatically connect when the network SSID of the wireless access point is set not to broadcast.
→ Set the network SSID of the wireless access point to broadcast.
●●Is any device, such as microwave oven, cordless phone, etc., that uses 2.4GHz frequency operated nearby?
→ Radio transmissions may get interrupted when used simultaneously. Use them sufficiently away from the device.
●●Is the 5GHz/2.4GHz switchable wireless access point connected to other equipment using the 5GHz band?
→ The use of a wireless access point that can use 5GHz/2.4GHz simultaneously is recommended. It cannot be used simultaneously with this camera if it is not compatible.
●●When the battery indicator is flashing red, the connection with other equipment may not start or the connection may be disrupted. (A message such as [Communication error] is displayed.)
The wireless access point is not displayed. Or it cannot be connected.
●●Check if the wireless access point to connect is in operating state.
●●The camera may not display or connect to a wireless access point depending on the radio transmission condition.
→ Perform the connection closer to the wireless access point.
●●It may not be displayed even if the radio transmission works depending on the setting of the wireless access point.
→ Check the settings of the wireless access point.
●●The wireless access point may not be found depending on the radio transmission condition. → Perform the [Manual Connection]. (→192)
●●Is the network SSID of the wireless access point set not to broadcast?
→It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→193) ●●Try the following:
→Move the camera closer to the wireless access point
→Remove the obstacles between the camera and the wireless access point
→Change the direction of the camera
It takes long time every time to connect to a smartphone.
●●It may take longer time to connect depending on the
The camera is not displayed in the
●●Try switching the ON/OFF of the
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