Printer Problems and Possible Solutions
Use the following tables to troubleshoot some common problems you may encounter with the PB42 printer.
Printer Problems and Possible Solutions
Problem
The printer has no power.
Media is not feeding through the printer.
Possible Solution
•Make sure the batteries are properly installed. For help, see “Installing the Batteries” on page 16.
•Recharge or replace the batteries as necessary. For help, see “Charging the Batteries” on page 18.
•Make sure the media cover is closed and latched. For help, see “Loading Media” on page 20.
•Make sure the media is not binding anywhere in the printer.
The printer is not printing with a serial connection.
•Make sure media is loaded and the media cover is closed. For help, see “Loading Media” on page 20.
•Replace or recharge the battery. For help, see “Charging the Batteries” on page 18 or “Installing the Batteries” on page 16.
•Check the cable to the PC. For help, see “Setting Up Serial Communications” on page 26.
•Print a configuration test page to make sure that your serial port settings are correct.
•Some printing and configuration programs may leave the printer in a different mode than printing mode. Please cold boot your printer to make sure the default printing mode is selected. For help, see “Cold Booting the PB42” on page 34.
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