On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

Verify that all cables and cords are securely connected to the computer and attached devices.

Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

“All or some keys on the keyboard do not work” on page 103

“The mouse or pointing device does not work” on page 104

“The pointer on the screen does not move smoothly with the mouse” on page 104

“The fingerprint reader does not work” on page 104

“The wireless keyboard does not work” on page 104

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

Verify that the keyboard cable is securely connected to the correct connector on the computer.

If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

To open the Enhanced Performance Customization Keyboard program, do one of the following:

On the Windows 7 operating system, do the following:

1.Click Start Control Panel.

2.Click Hardware and Sound.

3.Click Devices and Printers.

4.Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

On the Windows 8 operating system, do the following:

1.Open Control Panel.

2.Click Hardware and Sound.

Chapter 10. Troubleshooting and diagnostics 103

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Lenovo 3320, 3281, 3280, 3297, 3305, 3296, 3298, 3292, 3291 Intermittent problems, Keyboard, mouse, or pointing device problems

3324, 3342, 3314F2U, 3293, 3280 specifications

The Lenovo 3294, 3314, 3311, 3297, and 3298 series are designed to cater to various user preferences, providing innovative technology and diverse features suitable for different environments, whether for personal use, education, or business.

The Lenovo 3294 model stands out with its compact design, making it perfect for users seeking a portable solution. It typically comes equipped with a robust processor, ensuring efficient performance for everyday tasks like browsing, document editing, and multimedia consumption. A notable feature in this model is its energy-efficient display, providing vibrant visuals and extending battery life, making it an ideal companion for on-the-go professionals.

The Lenovo 3314 introduces enhanced connectivity options, including multiple USB ports and HDMI output, allowing seamless connection to external devices such as projectors and additional monitors. This model emphasizes user ergonomics, often featuring a backlit keyboard and precision touchpad, which enhance the typing experience and improve productivity, especially in low-light conditions.

Meanwhile, the Lenovo 3311 focuses on multimedia capabilities with improved audio systems, providing an immersive experience whether for gaming, watching movies, or listening to music. It also showcases advanced thermal management technology, ensuring that the system remains cool during heavy usage, thus enhancing performance and longevity.

The Lenovo 3297 and 3298 are geared towards enterprise users, featuring enhanced security options such as fingerprint readers and Trusted Platform Module (TPM) for data protection. These models often include robust processors suitable for heavier computational tasks, making them perfect for business applications. Additionally, larger storage options ensure that users have ample space for their files, whether for applications or multimedia content.

All models share certain characteristics, such as reliable build quality and Lenovo's commitment to customer satisfaction. They often come pre-loaded with Lenovo Vantage, a user-friendly application that helps manage system settings, updates, and warranty information effortlessly.

In conclusion, the Lenovo 3294, 3314, 3311, 3297, and 3298 series have been tailored to meet specific user needs, whether it be for performance, portability, or multimedia capabilities. With their innovative features and technologies, these models represent Lenovo's dedication to providing high-quality devices for a diverse range of applications. Whether for casual use, education, or business, there is a suitable option within this versatile lineup.