Troubleshooting
Problem | Possible Solutions or Explanation |
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No display on remote | Replace the remote control batteries. |
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No ignition or no panel indications | Ensure the appliance has power. |
| Press the control panel ON/OFF button. |
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Burners fail to ignite | Air may need to be purged from the gas line. Several |
| ignition attempts may purge the gas line. |
| Turn on the gas supply. |
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Combustion stops during operation | Remove any obstructions from the louvers. |
| Turn on the gas supply. |
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Smell of gas | Follow the instructions in the warning block on the front of |
| this manual. |
Remote control does not work | Ensure the appliance has power. |
| Press the control panel ON/OFF button. |
| Press the LOCK button for 3 seconds if LOCK is displayed. |
| Press the STANDBY/ON button. |
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Warm air does not start immediately after burner | The appliance will wait until the heat exchanger is warmed |
lights | up before discharging air. This ensures that any discharge |
| air will be warm and not cold. |
Smoke or odors are produced when first operated | This is caused by grease or oil on the heat exchanger or by |
| dust and should stop after a short time. |
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Clicking noises at ignition or shutdown | Internal components are cooling (contracting) or heating up |
| (expanding) at different rates. |
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Clunking noise when the thermostat operates | This is the sound of the solenoid gas valves opening and |
| closing to regulate the gas flow. |
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Convection fan continues to run after appliance is | The fan will continue to run to prevent internal components |
turned OFF | from overheating. |
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Steam is discharged from the flue outside | Steam discharge is normal. |
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Does not start while in STANDBY and the | Timers must be turned off (or press OVERRIDE) for |
temperature is below the setting | manual operation. |
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Timers do not turn the appliance ON or OFF | Timers may be turned off or incorrectly programmed. |
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Timer turns the appliance ON briefly and then the | The room temperature may be higher than the temperature |
appliance turns OFF before the OFF time setting. | setting. |
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Rinnai Corporation | 13 |
