Miscellaneous Problems
Symptoms

Solutions

 

 

Back of newspaper print shows through. The copy has

Press the Lighter/Darker button. Press the Minus (–) button to

picked up part of an image from the wrong side of the

lighten your copy. The dot moves to the left. Press the Select/Resume

original.

button.

 

 

Thin, colored objects or lines contain black spots.

Turn off TE (Text Enhancement). Press the Menu button until

 

TE appears on the display. Press the Plus (+) or Minus (–) button

 

to turn TE off and then press the Select/Resume button.

 

 

White lines appear between adjacent black and

The print cartridges might need to be aligned. Press the Menu button

colored areas.

until Align Cartridges appears on the display. Press the

 

Select/Resume button. Discard the printed page when alignment

 

is complete.

 

 

Unwanted dots appear in the background.

This might occur if you’re copying from a gray or pastel original.

 

Do one of the following:

 

•

Press the Lighter/Darker button. Press the Minus (–) button

 

 

to lighten your copy. The dot moves to the left. Press the

 

 

Select/Resume button.

 

•

Press the Color Intensity button. Press the Minus (–) button

 

 

to make your copy paler. The dot moves to the left. Press the

 

 

Select/Resume button.

 

 

A halo effect, with dark splotchy patches, occurs in

Press the Lighter/Darker button. Press the Minus (–) button to

dark areas such as black hair.

lighten your copy. The dot moves to the left. Press the

 

Select/Resume button.

 

 

Thin, white, vertical lines appear in my copy.

Call HP Support Services. Refer to “HP Support Services” later in

 

this chapter for more information.

 

 

I want to Reduce/Enlarge something to a specific

Press and hold down the Reduce/Enlarge button and then press

percentage.

the Plus (+) or Minus (–) buttons until the specific percentage

 

appears. Press the Select/Resume button.

 

 

I want to use Reduce/Enlarge in English sizes, but

Press the Menu button until Copy Paper Size appears on the display.

metric sizes are displayed.

Press the Plus (+) or Minus (–) buttons until Letter or Legal appears,

 

and then press the Select/Resume button.

 

 

 

6-14Troubleshooting and Maintenance