Print Cartridge Problems

IMPORTANT If one or more print cartridges are not printing, you could have one of the following problems:

The print cartridge(s) might have a faulty circuit connection with the copier.

The print nozzles might still be covered with tape.

The print cartridge(s) might be clogged.

The print cartridge(s) might be out of ink.

Faulty circuitry can sometimes cause streaks or faded colors to appear in your print job. Try reseating each cartridge to ensure good electrical connection between the print cartridges and copier, and then print the self test page. (See Chapter 1, “Getting Started,” for instructions.)

Air bubbles or paper dust can occasionally clog one or more nozzles on

a print cartridge. To clear the nozzles and restore print quality, first print the self test page.

Clearing the print-cartridge nozzles

If a print cartridge is clogged (and printing the self test page does not clear it), try to clear it manually. (Manual clearing can often clear nozzles more effectively than a self test.) If the print cartridge is still clogged after completing this procedure, replace the clogged print cartridge. Follow these steps:

1Print a self test page. (Refer to “Getting Started,” in Chapter 1 for complete instructions on printing the self test page.)

6-16Troubleshooting and Maintenance