Manuals / Lenovo / Computer Equipment / Personal Computer

Lenovo 3399, 3398, 3397, 3414, 3396, 3416, 3426 Lenovo Solution Center, ThinkCentre Edge User Guide

Models: 3419 3417 3418 3423 3415 3426 3416 3396 3414 3399 3397 3398

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•Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

•If the USB device has its own On/Off switch, make sure it is in the On position.

•If the USB device has an Online switch, make sure it is in the Online position.

•If the USB device is a printer, make sure paper is loaded correctly.

•Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device.

•Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see “Lenovo Solution Center” on page 74 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 75.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 4.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

74ThinkCentre Edge User Guide

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Lenovo 3399, 3398, 3397, 3414, 3396, 3416, 3426, 3415, 3423, 3418, 3417, 3419 Lenovo Solution Center, ThinkCentre Edge User Guide

Contents

ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Chapter 2. Using your computer ContentsImportant safety information Chapter 5. Installing or replacingChapter 10. Troubleshooting and Chapter 7. Using the Setup UtilityChapter 9. Preventing problems diagnosticsBilgiler Appendix E. ENERGY STAR model informationAppendix F. İthalatçı - İmalatçı / Üretici Firma Bilgileri ve Diğer Indexiv ThinkCentre Edge User Guide Static electricity prevention Important safety informationService and upgrades Hazardous moving parts. Keep fingers and other body parts awayPower cords and power adapters Extension cords and related devicesHeat and product ventilation Plugs and outletsExternal devices Modem safety information Operating environmentLaser compliance statement Power supply statementCleaning and maintenance DANGERx ThinkCentre Edge User Guide Microprocessor FeaturesChapter 1. Product overview MemoryPower supply System management featuresInput/Output I/O features ConnectivityPreinstalled operating system Security featuresPreinstalled software programs Accessing Lenovo programs from the Lenovo ThinkVantage Tools program SpecificationsAccessing Lenovo programs on the Windows 7 operating system Lenovo programsTable 2. Programs in Control Panel Accessing Lenovo programs from Control PanelTable 1. Programs in the Lenovo ThinkVantage Tools program Communications Utility Accessing Lenovo programs on the Windows 8 operating systemAn introduction to Lenovo programs Fingerprint SoftwarePassword Manager Lenovo SettingsLenovo Solution Center Power ManagerView Management Utility System UpdateLocations Description Figure 1. Front connector, control, and indicator locationsConnector Connector Locating connectors on the rear of your computerFigure 2. Rear connector locations DescriptionAdjusting the computer stand Machine type and model labelThe following is a sample of the machine type and model label Figure 4. Machine type and model labelAccessing Control Panel on the Windows 8 operating system Chapter 2. Using your computerFrequently asked questions Where are my recovery discs?Using the blue ThinkVantage button Using the keyboardUsing Windows shortcut keys Using a fingerprint readerSetting the volume from the desktop Using the wheel mouseAdjusting audio Adding the volume icon to the taskbar2. In the Sound section, click Adjust system volume Setting the volume from Control PanelUsing CDs and DVDs Handling and storing CD and DVD mediaRecording a CD or DVD Using the single-touch and multi-touch featurePlaying a CD or DVD Supported touch feature Using the single-touch featureUsing the multi-touch feature Operating system editionArranging your workspace Accessibility and comfortChapter 3. You and your computer ComfortElectrical outlets and cable lengths Glare and lightingAir circulation Moving your computer to another country or region Voltage-selection switchRegister your computer with Lenovo Replacement power cords For power cord information and part numbers, go toSecurity features Chapter 4. SecurityAttaching an integrated cable lock Using passwordsBIOS passwords Figure 5. Integrated cable lockProtecting data against viruses Windows passwordsUsing and understanding firewalls Chapter 4. Security26 ThinkCentre Edge User Guide Installing external options Chapter 5. Installing or replacing hardwareInstalling or replacing hardware Removing and reinstalling the system stand hinge cover28 ThinkCentre Edge User Guide Figure 7. Reinstalling the system stand hinge coverFigure 6. Removing the system stand hinge cover Removing and reinstalling the system stand Chapter 5. Installing or replacing hardware30 ThinkCentre Edge User Guide Figure 10. Reinstalling the system standFigure 9. Removing the system stand Removing and reinstalling the foot stands Figure 11. Removing the rubber piece from each foot stand8. Reinstall the rubber piece on each foot stand Replacing the wireless keyboard Replacing the USB keyboard or mouseReplacing the wireless mouse The green LED indicates that the mouse is ready for use Obtaining device drivers 36 ThinkCentre Edge User GuideCreating and using recovery media Chapter 6. Recovery informationRecovery information for the Windows 7 operating system Using recovery media Performing backup and recovery operationsCreating recovery media Performing a backup operation3. Click the Restore your system from a backup icon Using the Rescue and Recovery workspacePerforming a recovery operation Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers 42 ThinkCentre Edge User GuideRefreshing your computer Recovery information for the Windows 8 operating systemResetting your computer to the factory default settings Advanced startup options44 ThinkCentre Edge User Guide Viewing and changing settings Chapter 7. Using the Setup Utility programStarting the Setup Utility program Password considerationsSetting, changing, and deleting a password Power-On PasswordAdministrator Password Enabling or disabling a deviceSelecting a temporary startup device Exiting the Setup Utility programSelecting a startup device Selecting or changing the startup device sequence48 ThinkCentre Edge User Guide Chapter 8. Updating system programs Using system programsUpdating flashing the BIOS from a disc Updating flashing the BIOS from your operating system b. Click Downloads and driversKeeping your computer current Chapter 9. Preventing problemsUsing System Update Getting the latest device drivers for your computerCleaning and maintenance Cleaning your computerBasics “Basics” on page “Cleaning your computer” on page “Computer” on pageOptical mouse ComputerKeyboard Display screenCleaning a glass-screen surface Good maintenance practicesCleaning a liquid crystal display LCD surface Moving your computer4. Unplug the power cords from electrical outlets 56 ThinkCentre Edge User Guide Chapter 10. Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure No audio in Windows TroubleshootingAudio problems Sound comes from one external speaker only No audio in DOS applications or gamesCD problems A CD or DVD does not workDVD movie will not play DVD problemsBlack screen instead of DVD video No audio or intermittent audio while playing DVD movieInvalid disc or no disc found message Intermittent problemsKeyboard, mouse, or pointing device problems All or some keys on the keyboard do not workThe fingerprint reader does not work The mouse or pointing device does not workThe pointer on the screen does not move smoothly with the mouse 1. Click Start Control Panel 2. Click Hardware and SoundWrong characters appear on the screen Monitor problemsThe wireless keyboard does not work 66 ThinkCentre Edge User Guide The image appears to be flickeringThe image is discolored Your computer cannot connect to the network Networking problemsEthernet problems 1. Click Start Control Panel 2. Click Hardware and Sound2. Click Hardware and Sound A wireless LAN problemThe Wake on LAN feature is not working The adapter stops working for no apparent reasonBluetooth problem Option problemsA wireless WAN problem An option that was just installed does not workInsufficient free hard disk drive space Performance and lockup problemsAn option that previously worked does not work now 1. Click Start Computer3. Click Disk Cleanup 4. Click Clean up system files 3. Click Disk Cleanup2. Click Programs 3. Click Turn Windows features on or off 6. In the Programs and Features area, click the Clean up buttonSoftware problems Printer problemsSerial port problems 5. Click OptimizeSoftware does not work as expected USB problemsWhen using a sort feature, dates do not sort in the correct order Lenovo Solution Center 74 ThinkCentre Edge User GuideInformation resources Chapter 11. Getting information, help, and serviceSafety and Warranty Lenovo ThinkVantage ToolsCalling for service Help and serviceUsing the documentation and diagnostic programs Lenovo Support Web siteUsing other services Purchasing additional services78 ThinkCentre Edge User Guide Morrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix A. NoticesLenovo United States, Inc 1009 Think Place - Building One Trademarks Electronic emissions notices Appendix B. Regulatory informationExport classification notice Federal Communications Commission Declaration of ConformityGerman Class B compliance statement Deutschsprachiger EU Hinweis DeutschlandJapanese VCCI Class B statement Lenovo product service information for TaiwanAdditional regulatory information Keyboard and mouse compliance statement for Taiwan84 ThinkCentre Edge User Guide Recycling information Appendix C. WEEE and recycling informationImportant WEEE information Declarações de Reciclagem no Brasil Battery recycling information for TaiwanRecycling information for Brazil Descarte de um Produto Lenovo Fora de UsoBattery recycling information for the European Union Appendix C. WEEE and recycling information88 ThinkCentre Edge User Guide Ukraine RoHS Appendix D. Restriction of Hazardous Substances Directive RoHSChina RoHS Turkish RoHS India RoHS RoHS compliant as per E-Waste Management & Handling RulesAppendix E. ENERGY STAR model information 92 ThinkCentre Edge User Guide 3. Taşıma ve nakliye sırasında dikkat edilecek hususlar 1. İmalatçı ya da ithalatçı firmaya ilişkin bilgiler2. Bakım, onarım ve kullanımda uyulması gereken kurallar 4. Aygıta ilişkin bakım, onarım ya da temizliğe ilişkin bilgiler9. Bağlantı ve montaja ilişkin bilgiler 12. Servis istasyonlarına ilişkin bilgilerDestek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Garanti Hizmetinin Alınabileceği MerkezlerANKARA Bdh Bilişim Destek Hiz. San. Ve Tic. A.Ş BURSA Bdh Bilişim Destek Hizmetleri San.Ve TicBilgi Birikim Sistemleri Elktr. ve Bilg DİYARBAKIRİSTANBUL Bdh Bilişim Destek Hizmetleri San.Ve Tic.Aş D Yedi Yirmidört Bilişim Hizmetleri Ticaret A.SMALATYA Bdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş İZMİR Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.ŞBdh Bilişim Destek Hizmetleri San.Ve Tic. A.Ş SAMSUN Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞANLIURFA 98 ThinkCentre Edge User GuideIndex recovering Power-On Passwordpasswords, using removing the system stand hinge cover