Lenovo 3418, 3398, 3397, 3399, 3414, 3396 Option problems, Wireless WAN problem, Bluetooth problem

Actions:

•Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file.

•Ensure that your computer is within range of a wireless access point.

•Ensure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area.

•Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.

A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: Seek technical assistance for help to remove the unauthorized WAN card. See Chapter 11 “Getting information, help, and service” on page 75 for more information.

Note: Some computer models do not have a wireless WAN.

Bluetooth problem

Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile.

Action: Do the following:

1.Exit the application that uses the sound device (for example, Windows Media Player).

2.Open Control Panel.

3.Click Hardware and Sound ➙ Sound.

4.Select the Playback tab.

5.If you are using the Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using the AV profile, select Stereo Audio and click the Set Default button.

6.Click OK to close the Sound window.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.

Select your symptom from the following list:

•“An option that was just installed does not work” on page 69

•“An option that previously worked does not work now” on page 70

An option that was just installed does not work

Symptom: An option that was just installed does not work.

Action: Verify that:

•The option is designed for your computer.

•You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.

•You have not loosened other installed options or cables.

Chapter 10. Troubleshooting and diagnostics 69