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Lenovo 3493, 3496 manual DVD problems, CD or DVD does not work, Black screen instead of DVD video

Models: 3493 3496 3493DFU

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An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

•If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

•If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 95.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 95.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

•Verify that the disc is inserted correctly, with its label up.

•Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

•Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 80 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111.

DVD problems

Select your symptom from the following list:

•“Black screen instead of DVD video” on page 95

•“DVD movie will not play” on page 96

•“No audio or intermittent audio while playing DVD movie” on page 96

•“Playback is very slow or choppy” on page 96

•“Invalid disc or no disc found message” on page 96

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Chapter 10. Troubleshooting and diagnostics 95

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Lenovo 3496, 3493DFU manual DVD problems, CD or DVD does not work, Black screen instead of DVD video
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3493, 3496, 3493DFU specifications

The Lenovo 3493DFU, 3496, and 3493 are part of Lenovo's series of durable and reliable laptops designed for both personal and professional use. These models are particularly notable for their robust build quality, processing power, and array of features that cater to different user needs.

The Lenovo 3493DFU is equipped with an AMD processor, which provides efficient performance for multitasking and everyday computing tasks. It features a 15.6-inch HD display that offers vibrant colors and decent viewing angles. This model is designed with portability in mind, weighing around 5.6 pounds, making it easy to carry for users on the go. The Lenovo 3493DFU also includes a full-sized keyboard that enhances typing comfort and precision, ideal for long hours of work or study.

Meanwhile, the Lenovo 3496 is known for its impressive storage capabilities. With options for a solid-state drive (SSD) or a larger hard disk drive (HDD), users can choose the best fit according to their storage needs. The 3496 also features the latest USB ports, including USB 3.0, enabling faster data transfer and connection to a variety of peripherals. Its integrated graphics cater well to casual gamers and multimedia enthusiasts, ensuring a smooth experience with movies and videos.

On the other hand, the Lenovo 3493 is tailored more towards business users who require a reliable laptop for everyday tasks. It boasts an efficient Intel processor that balances power and battery life. The battery life is one of its standout features, allowing for extended use without requiring frequent recharging. This model also includes robust security features, such as a fingerprint reader and TPM (Trusted Platform Module), which enhance data protection and privacy.

All three models feature Lenovo’s innovative technologies, such as Lenovo Vantage, which simplifies system updates, device management, and access to support. These laptops are also outfitted with a range of connectivity options, including HDMI and RJ-45, which facilitate seamless connections to external displays and networks.

In summary, the Lenovo 3493DFU, 3496, and 3493 are versatile laptops that cater to various user requirements, whether for personal use, casual gaming, or professional tasks. With their strong performance, reliable build quality, and cutting-edge features, they represent great choices in Lenovo's laptop lineup.