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Lenovo 3493DFU, 3496 manual Intermittent problems, Keyboard, mouse, or pointing device problems

Models: 3493 3496 3493DFU

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•Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

•Ensure that video resolution is set to less than 1152 x 864.

•On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111.

Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

•Verify that all cables and cords are securely connected to the computer and attached devices.

•Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

•If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

•“All or some keys on the keyboard do not work” on page 97

•“The mouse or pointing device does not work” on page 98

•“The pointer on the screen does not move smoothly with the mouse” on page 98

•“The fingerprint reader does not work” on page 98

•“The wireless keyboard does not work” on page 98

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

•Verify that the keyboard cable is securely connected to the correct connector on the computer.

•If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

To open the Enhanced Performance Customization Keyboard program, do one of the following:

–On the Windows 7 operating system, do the following:

1.Click Start ➙ Control Panel.

2.Click Hardware and Sound.

3.Click Devices and Printers.

Chapter 10. Troubleshooting and diagnostics 97

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Lenovo 3493DFU, 3496 manual Intermittent problems, Keyboard, mouse, or pointing device problems
Page 108 Page 110

3493, 3496, 3493DFU specifications

The Lenovo 3493DFU, 3496, and 3493 are part of Lenovo's series of durable and reliable laptops designed for both personal and professional use. These models are particularly notable for their robust build quality, processing power, and array of features that cater to different user needs.

The Lenovo 3493DFU is equipped with an AMD processor, which provides efficient performance for multitasking and everyday computing tasks. It features a 15.6-inch HD display that offers vibrant colors and decent viewing angles. This model is designed with portability in mind, weighing around 5.6 pounds, making it easy to carry for users on the go. The Lenovo 3493DFU also includes a full-sized keyboard that enhances typing comfort and precision, ideal for long hours of work or study.

Meanwhile, the Lenovo 3496 is known for its impressive storage capabilities. With options for a solid-state drive (SSD) or a larger hard disk drive (HDD), users can choose the best fit according to their storage needs. The 3496 also features the latest USB ports, including USB 3.0, enabling faster data transfer and connection to a variety of peripherals. Its integrated graphics cater well to casual gamers and multimedia enthusiasts, ensuring a smooth experience with movies and videos.

On the other hand, the Lenovo 3493 is tailored more towards business users who require a reliable laptop for everyday tasks. It boasts an efficient Intel processor that balances power and battery life. The battery life is one of its standout features, allowing for extended use without requiring frequent recharging. This model also includes robust security features, such as a fingerprint reader and TPM (Trusted Platform Module), which enhance data protection and privacy.

All three models feature Lenovo’s innovative technologies, such as Lenovo Vantage, which simplifies system updates, device management, and access to support. These laptops are also outfitted with a range of connectivity options, including HDMI and RJ-45, which facilitate seamless connections to external displays and networks.

In summary, the Lenovo 3493DFU, 3496, and 3493 are versatile laptops that cater to various user requirements, whether for personal use, casual gaming, or professional tasks. With their strong performance, reliable build quality, and cutting-edge features, they represent great choices in Lenovo's laptop lineup.