Access troubleshooting and support information for your computer model and other supported products.

Find the service and support phone numbers for your country or region.

Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

Drivers and software

Diagnostic solutions

Product and service warranty

Product and parts details

User guides and manuals

Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 10 “Troubleshooting and diagnostics” on page 91. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 111.

If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 108.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at:

http://support.lenovo.com

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

The following services are available during the warranty period:

Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

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Lenovo 3493DFU, 3496 manual Lenovo Support Web site, Help and service, Using the documentation and diagnostic programs

3493, 3496, 3493DFU specifications

The Lenovo 3493DFU, 3496, and 3493 are part of Lenovo's series of durable and reliable laptops designed for both personal and professional use. These models are particularly notable for their robust build quality, processing power, and array of features that cater to different user needs.

The Lenovo 3493DFU is equipped with an AMD processor, which provides efficient performance for multitasking and everyday computing tasks. It features a 15.6-inch HD display that offers vibrant colors and decent viewing angles. This model is designed with portability in mind, weighing around 5.6 pounds, making it easy to carry for users on the go. The Lenovo 3493DFU also includes a full-sized keyboard that enhances typing comfort and precision, ideal for long hours of work or study.

Meanwhile, the Lenovo 3496 is known for its impressive storage capabilities. With options for a solid-state drive (SSD) or a larger hard disk drive (HDD), users can choose the best fit according to their storage needs. The 3496 also features the latest USB ports, including USB 3.0, enabling faster data transfer and connection to a variety of peripherals. Its integrated graphics cater well to casual gamers and multimedia enthusiasts, ensuring a smooth experience with movies and videos.

On the other hand, the Lenovo 3493 is tailored more towards business users who require a reliable laptop for everyday tasks. It boasts an efficient Intel processor that balances power and battery life. The battery life is one of its standout features, allowing for extended use without requiring frequent recharging. This model also includes robust security features, such as a fingerprint reader and TPM (Trusted Platform Module), which enhance data protection and privacy.

All three models feature Lenovo’s innovative technologies, such as Lenovo Vantage, which simplifies system updates, device management, and access to support. These laptops are also outfitted with a range of connectivity options, including HDMI and RJ-45, which facilitate seamless connections to external displays and networks.

In summary, the Lenovo 3493DFU, 3496, and 3493 are versatile laptops that cater to various user requirements, whether for personal use, casual gaming, or professional tasks. With their strong performance, reliable build quality, and cutting-edge features, they represent great choices in Lenovo's laptop lineup.