Chapter7.Symptom-to-FRUIndex
TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.
AlwaysbeginwithChapter4“GeneralCheckout”onpage31.Thisindexcanalsobeusedtohelpyou
decidewhichFRUstohaveavailablewhenservicingacomputer.Ifyouareunabletocorrecttheproblem
usingthisindex,goto“Undeterminedproblems”onpage62.
Notes:
•Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.
•Ifyoucannotrunthediagnostictestsoryougetadiagnosticerrorcodewhenrunningatest,butdidreceivea
POSTerrormessage,diagnosethePOSTerrormessagerst.
•Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsintherstpartofthisindex.

Harddiskdrivebooterror

Aharddiskdrivebooterror(errorcodes1962andI999030X)canhavethefollowingcauses.
ErrorFRU/Action
Thestart-updriveisnotinthebootsequencein
conguration.
Checkthecongurationandensurethestart-updriveis
inthebootsequence.
Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
Thebootsectoronthestart-updriveiscorrupted.Thedrivemustbeformatted,dothefollowing:
1.Attempttoback-upthedataonthefailingharddisk
drive.
2.Usingtheoperatingsystemsprogr ams,formatthe
harddiskdrive.
Thedriveisdefective.Replacetheharddiskdrive.

Diagnosticerrorcodes

Refertothefollowingdiagnosticerrorcodeswhenusingthediagnostictests.See“Runningtests”onpage
35forthespecictypeforinformationabouttheDiagnosticprograms.
Inthefollowingindex,Xcanrepresentanynumber.
DiagnosticErrorCodeFRU/Action
000-000-XXXBIOSTestP assedNoaction
000-002-XXXBIOSTimeout1.Flashthesystem.See“Updating(ashing)BIOS
fromaCD-ROMordiskette”onpage139
2.Systemboard
000-024-XXXBIOSAddressingtestfailure1.Flashthesystem.See“Updating(ashing)BIOS
fromaCD-ROMordiskette”onpage139
2.Systemboard
000-025-XXXBIOSChecksumValueerror1.Flashthesystem.See“Updating(ashing)BIOS
fromaCD-ROMordiskette”onpage139
2.Systemboard
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