Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4 “General Checkout” on page 31. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 62.

Notes:

•If you have both an error message and an incorrect audio response, diagnose the error message first.

•If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

•If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

FRU/Action

 

 

The start-up drive is not in the boot sequence in

Check the configuration and ensure the start-up drive is

configuration.

in the boot sequence.

 

 

No operating system installed on the boot drive.

Install an operating system on the boot drive.

 

 

The boot sector on the start-up drive is corrupted.

The drive must be formatted, do the following:

 

1. Attempt to back-up the data on the failing hard disk

 

drive.

 

2. Using the operating systems programs, format the

 

hard disk drive.

 

 

The drive is defective.

Replace the hard disk drive.

 

 

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page 35 for the specific type for information about the Diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code

FRU/Action

 

 

000-000-XXXBIOS Test Passed

No action

 

 

 

000-002-XXX BIOS Timeout

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

000-024-XXXBIOS Addressing test failure

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

000-025-XXXBIOS Checksum Value error

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

© Copyright Lenovo 2005, 2010

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Lenovo 6396, 6395, 6394, 6393 Symptom-to-FRU Index, Hard disk drive boot error, Diagnostic error codes, Error FRU/Action
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6396, 6397, 6393, 6394, 6395 specifications

Lenovo has consistently been at the forefront of technological innovation, and their 6396, 6395, 6393, 6394, and 6397 models showcase the company's commitment to delivering high-performance devices tailored for various user needs. These models serve as excellent examples of Lenovo's dedication to quality and versatility.

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