a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.
2.On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.
3.Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.
4.Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for
5.CRU and
This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
6.CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see above).
7.CRU and Customer
This type of Warranty Service is a combination of Type 1 and Type 4 (see above).
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries.
To obtain warranty service contact a Service Provider. In Canada or the United States, call
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support and click Support phone list.
Country or Region | Telephone Number |
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Africa | Africa: +44 |
| South Africa: |
| Central Africa: Contact your Lenovo service provider |
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Argentina | |
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Australia | |
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Austria | Up and running support: |
| Warranty service and support: |
| (German) |
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