Related service information
How to remove the power-on password
To remove a POP that you have forgotten, do the following:
(A) If no SVP has been set:
1.Turn off the computer.
2.Remove the battery pack.
For how to remove the battery pack, see “1010 Battery pack” on page 78.
3.Remove the backup battery.
For how to remove the backup battery, see “1070 Backup battery” on page 90.
4.Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not appear. The POP has been removed.
5.Reinstall the backup battery and the battery pack.
(B) If an SVP has been set and is known by the servicer:
1.Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the
2.Enter the SVP. Select Start setup utility.
3.Select Security, using the cursor keys to move down the menu.
4.Select Password.
5.Select Power-On Password.
6.At the Enter Current Password field, enter the SVP.
7.When the Enter New Password field opens, leave it blank and press Enter twice.
8.In the Changes have been saved window, press Enter.
9.Press F10; then, in the Setup confirmation window, select Yes .
How to remove the hard disk password
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the following:
1.Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button”
38MT 2369/2370/2371/2372/2382/2386
