Appendix A. Getting help and service | Lenovo S12 manual

Appendix A. Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo S12 manual Appendix A. Getting help and service

Contents

Lenovo IdeaPad S12 Page If your product is not working correctly Do not Return IT to the Store Respective Users Explanation of hard disk capacity Page Page Contents Appendix F. Features Contents Appendix C. Lenovo limited Important safety information Important safety information„ Read this first Iii Important safety information Unpack Important safety information Working place Important safety information On using Vii Important safety information Viii Important safety information Service and upgrades Getting to know your computer Volume buttons Quick Start button Power buttonGetting to know your computer Computer Getting to know your computer Touchpad Switch USB port Wireless deviceLeft-side view Jack Fan louvers Slot specific models only Right-side view Getting to know your computer USB port Speakers Bottom view Battery latch manual Install the battery pack „ Connect to the powerLearning the basics „ Read the manuals „ Turn on the computer „ Configure the operating systemLearning the basics Putting your computer into standby/sleep state „ Shutting down your computer „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery pack „ Handling the battery Left click button Using the touchpad „ Numeric keypad Using the keyboard „ Function key combinations Learning the basics Special keys and buttons Learning the basics Quick Start button Volume buttons ~ Learning the basics OneKey Rescue System button System status indicators „ Attaching a security lock not supplied Securing your computer „ Using passwords „ Using VeriFace „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card „ Connecting an ExpressCard device specific models only „ Connecting a universal serial bus USB deviceInserting an ExpressCard/34 device Learning the basics Removing an ExpressCard/34 device Enabling Bluetooth communications on your computer Learning the basics Pairing devices Specific models only Using Lenovo Quick Start „ Exiting Lenovo Quick Start „ Starting Lenovo Quick Start Using the Internet Wired connection Using the Internet „ Software configuration„ Hardware connection Cable Wireless connection Enabling wireless connection „ Using Wi-Fi/WiMax specific models onlySoftware configuration Hardware connection „ Using Mobile Broadband specific models only Inserting the SIM card Using the Internet Using the Internet Using the Internet Removing the SIM card Page „ Introduction OneKey Rescue System Create full backup „ Using Lenovo OneKey Recovery in WindowsOneKey Rescue System Create recovery disc OneKey Rescue System Create Incremental backup OneKey Rescue System Restore from backup OneKey Rescue System Restore of factory defaultUsing recovery discs Back up my data Set and manage user passwordSystem repair Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting What can I do if the backup process fails? Display problems Troubleshooting Computer is on Password problem Standby or hibernation problems Troubleshooting Keyboard problems Computer does not return from standby mode and does not work Screen is blank Troubleshooting Computer screen problems Battery problems Troubleshooting Sound problemsHard disk drive problem OneKey Rescue System problems Troubleshooting Startup problem Respond Other problems Connected external Upgrading and replacing devices „ To replace the battery Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Warranty Service Telephone Numbers Appendix B. Use, and care information „ Be careful about where and how you workCaring your computer Appendix B. Use, and care information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Take care in setting passwords „ Data safety„ Other important tips Appendix B. Use, and care information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use, and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights UAE Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Courier or Depot Service Appendix C. Lenovo limited warranty On-site ServiceCustomer Carry-In or Mail-In Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs 100 Appendix E. Notices Appendix E. Notices 101 102 „ Export classification notice 103 Energy Star model information Windows XP 104 „ Wireless interoperability Wireless related information105 106 „ Usage environment and your health 107 „ Safety information related to Mobile Broadband 108 „ Federal Communications Commission FCC Statement Electronic emissions notices109 110 „ Industry Canada Class B Emission Compliance Statement „ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada111 112 113 „ European Union Compliance Statement Class B Compliance 114 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics115 „ General recycling statement Weee and recycling statements116 117 EU Weee statements 118 Japan recycling statements 119 „ Disposing of a Lenovo Computer Components 120 121 122 Appendix F. Features and SpecificationsModel Name IdeaPad S12 Form Factor 123 Appendix F. Features and Specifications Ports 124 Trademarks 125 Index Index 126 127 Page New World. 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