Getting help on the Web | Lenovo S12 specs

Appendix A. Getting help and service

Getting help on the Web -----------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo IdeaPad™ computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center ------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

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Lenovo S12 manual Getting help on the Web, Appendix A. Getting help and service

Contents

Lenovo IdeaPad S12 Page If your product is not working correctly Do not Return IT to the Store Respective Users Explanation of hard disk capacity Page Page Contents Appendix F. Features Contents Appendix C. Lenovo limited Iii Important safety informationImportant safety information „ Read this first Important safety information Unpack Important safety information Working place Important safety information On using Vii Important safety information Viii Important safety information Service and upgrades Getting to know your computer Computer Power buttonVolume buttons Quick Start button Getting to know your computer Getting to know your computer Touchpad Jack Fan louvers Wireless deviceSwitch USB port Left-side view Slot specific models only Right-side view Getting to know your computer USB port Speakers Bottom view Battery latch manual „ Read the manuals „ Connect to the powerInstall the battery pack Learning the basics Putting your computer into standby/sleep state „ Configure the operating system„ Turn on the computer Learning the basics „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Left click button Using the touchpad „ Numeric keypad Using the keyboard „ Function key combinations Learning the basics Special keys and buttons Learning the basics Quick Start button Volume buttons ~ Learning the basics OneKey Rescue System button System status indicators „ Attaching a security lock not supplied Securing your computer „ Using passwords „ Using VeriFace „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card Inserting an ExpressCard/34 device „ Connecting a universal serial bus USB device„ Connecting an ExpressCard device specific models only Learning the basics Removing an ExpressCard/34 device Enabling Bluetooth communications on your computer Learning the basics Pairing devices Specific models only Using Lenovo Quick Start „ Exiting Lenovo Quick Start „ Starting Lenovo Quick Start Using the Internet Wired connection Cable „ Software configurationUsing the Internet „ Hardware connection Wireless connection Hardware connection „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Software configuration „ Using Mobile Broadband specific models only Inserting the SIM card Using the Internet Using the Internet Using the Internet Removing the SIM card Page „ Introduction OneKey Rescue System OneKey Rescue System „ Using Lenovo OneKey Recovery in WindowsCreate full backup Create recovery disc OneKey Rescue System Create Incremental backup OneKey Rescue System Using recovery discs OneKey Rescue System Restore of factory defaultRestore from backup System repair Set and manage user passwordBack up my data Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting What can I do if the backup process fails? Display problems Troubleshooting Computer is on Password problem Standby or hibernation problems Troubleshooting Keyboard problems Computer does not return from standby mode and does not work Screen is blank Troubleshooting Computer screen problems Hard disk drive problem Troubleshooting Sound problemsBattery problems OneKey Rescue System problems Troubleshooting Startup problem Respond Other problems Connected external Upgrading and replacing devices „ To replace the battery Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Warranty Service Telephone Numbers Caring your computer „ Be careful about where and how you workAppendix B. Use, and care information Appendix B. Use, and care information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use, and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights UAE Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs 100 Appendix E. Notices Appendix E. Notices 101 102 „ Export classification notice 103 Energy Star model information Windows XP 104 105 Wireless related information„ Wireless interoperability 106 „ Usage environment and your health 107 „ Safety information related to Mobile Broadband 108 109 Electronic emissions notices„ Federal Communications Commission FCC Statement 110 „ Industry Canada Class B Emission Compliance Statement 111 „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement 112 113 „ European Union Compliance Statement Class B Compliance 114 115 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 116 Weee and recycling statements„ General recycling statement 117 EU Weee statements 118 Japan recycling statements 119 „ Disposing of a Lenovo Computer Components 120 121 Form Factor Appendix F. Features and Specifications122 Model Name IdeaPad S12 123 Appendix F. Features and Specifications Ports 124 Trademarks 125 Index Index 126 127 Page New World. 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