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Lenovo Z370, Z470, Z570 manual Troubleshooting, Frequently asked questions

Models: Z570 Z470 Z370

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Chapter 5. Troubleshooting

Frequently asked questions ------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 45 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 35.

Where are the installation discs for preinstalled programs?

Installation discs for preinstalled programs are not supplied with Windows preinstalled computers. You can visit the Lenovo consumer support Web site to find all preinstalled software downloads.

By default, you can find some installation backups for certain preinstalled software in the APP folder under the D driver.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

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Lenovo Z370, Z470, Z570 manual Troubleshooting, Frequently asked questions

Contents

IdeaPad Z370/Z470/ Z570 User GuideRegulatory Notice First Edition December Copyright LenovoChapter 5. Troubleshooting ContentsChapter 3. Connecting to the Chapter 2. Learning thePage Chapter 1. Getting to know your computer Z370/Z470Top view „ Z570 Chapter 1. Getting to know your computera Integrated b Wireless module antennas c Computer displayd Speakers e Power button f OneKey Rescue system button camerac Fan louvers „ Z370/Z470Left-side view d VGA porth USB port g eSATA/USBcombo port Chapter 1. Getting to know your computerRight-side view „ Z370„ Z470 c Optical driveChapter 1. Getting to know your computer d USB portf RJ-45 port This port connects the computer to an Ethernet networkc Memory card slot a GPU switch on select models b Integrated wireless device switchFront view Chapter 1. Getting to know your computerBottom view „ Z370Chapter 1. Getting to know your computer „ Z470 Chapter 1. Getting to know your computera b c d „ Z570 b Battery packd Battery latch - spring loaded Chapter 1. Getting to know your computerInstalling the battery pack „ Connecting to the power„ Configuring the operating system Connecting the computer to an electrical outletPutting your computer into sleep state „ Putting your computer into sleep state or shutting it down„ Shutting down your computer Chapter 2. Learning the basics„ Charging the battery Using AC adapter and battery„ Checking battery status Chapter 2. Learning the basics„ Removing the battery pack „ Handling the batteryChapter 2. Learning the basics Using the touchpad a TouchpadChapter 2. Learning the basics Z570 Using the keyboard„ Numeric keypad Z370/Z470 Chapter 2. Learning the basics„ Function key combinations b b aChapter 2. Learning the basics Enter sleep mode Turn on/off the backlight of the LCD screen Chapter 2. Learning the basicsInserting a memory card Connecting external devices„ Using memory cards not supplied Removing a memory cardModel „ Connecting USB devicesChapter 2. Learning the basics Number of USB port„ Connecting Bluetooth enabled devices on select models Enabling Bluetooth communications on your computerChapter 2. Learning the basics Special keys and buttons „ Volume buttons b~d„ OneKey Rescue system button a b c d e fMusic mode Normal modeMovie mode Picture modeEfficient thermal dissipation mode Standard modeSuper silent mode „ Thermal management button fPerforming dust cleaning Chapter 2. Learning the basicsc Hard disk drive indicator d GPU switch indicator on select models System status indicatorsa Caps lock indicator b Num lock indicator e Touchpad indicatorChapter 2. Learning the basics f Power status indicator g Battery status indicator h Wireless communication indicatorSecuring your computer „ Using VeriFace„ Attaching a security lock not supplied Chapter 2. Learning the basics„ Using passwords Enabling NVIDIA Optimus on select modelsChapter 2. Learning the basics Chapter 3. Connecting to the Internet Wired connectionWireless network technology connect without wiring „ Hardware connection „ Software configurationChapter 3. Connecting to the Internet CableWireless connection Chapter 3. Connecting to the InternetWi-Fi WiMAX Hardware connection „ Using Wi-Fi/WiMAX on select models Enabling wireless connectionSoftware configuration Chapter 3. Connecting to the InternetChapter 4. OneKey Rescue system „ Using Lenovo OneKey Recovery within Windows operating systemFor more instructions, see the Help file of Lenovo OneKey Recovery „ Introduction„ Using Lenovo OneKey Rescue system without Windows operating system „ Creating a recovery discsChapter 4. OneKey Rescue system The estimated number of discs needed will be displayed before the process of creating the recovery discs begins. To minimize the number of discs needed, use recordable DVDs as the media. Also make sure your optical drive is compatible with the disc intended for use Chapter 4. OneKey Rescue systemChapter 5. Troubleshooting Frequently asked questionsHow can I install the device drivers? Chapter 5. TroubleshootingWhere can I find warranty information? What can I do if the backup process fails?Troubleshooting Display problemsChapter 5. Troubleshooting Chapter 5. Troubleshooting Password problems Keyboard problemsSleep or hibernation problems Computer screen problems Chapter 5. TroubleshootingIf the computer does not return from sleep mode, it may A hard disk drive problem Chapter 5. Troubleshooting Sound problemsBattery problems A startup problemChapter 5. Troubleshooting Other problems Replacing the battery pack Appendix A. CRU instructions4 Install a fully charged battery pack Appendix A. CRU instructionsb c a1 5 Slide the manual battery latch to the locked positionDo not touch the connector Replacing the hard disk driveHandling a hard disk drive Appendix A. CRU instructionsZ370 Appendix A. CRU instructionsc c Appendix A. CRU instructions5 Remove the frame fixing screws c A Reinstall the frame fixing screws Appendix A. CRU instructionsZ470/Z570 Appendix A. CRU instructionsZ470 Appendix A. CRU instructions Z570Z470 d’ d Appendix A. CRU instructions6 Pull the tab in the direction shown by arrow d 7 Take out the hard disk drive secured in a metal frame e Appendix A. CRU instructionsZ570 Z470Appendix A. CRU instructions Z570Replacing memory Appendix A. CRU instructionsb aa 0 Reinstall and tighten the screws A Reinstall the batteryAppendix A. CRU instructions To make sure that the DDR3 SDRAM is installed correctly, do as follows Appendix A. CRU instructionsTo remove the optical drive, do the following Removing the optical driveAppendix A. CRU instructions 2 Remove the screw shown in the illustration aSetup Poster Appendix A. CRU instructionsUser Guide Trademarks Page New World. New Thinking.TM V1.0en-USLenovo China