Chapter 5. Troubleshooting
Frequently asked questions ------------------------------------------------------------
This section lists frequently asked questions and tells where you can find detailed answers.
What safety precautions should I follow when using my computer?
See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.
How can I prevent problems with my computer?
See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.
What are the main hardware features of my computer?
More information can be found in Chapter 1 and 2.
Where can I find the detailed specifications for my computer?
See http://consumersupport.lenovo.com.
I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.
See “Appendix A. CRU instructions” on page 45 of this guide.
Where are the recovery discs?
Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 35.
Where are the installation discs for preinstalled programs?
Installation discs for preinstalled programs are not supplied with Windows preinstalled computers. You can visit the Lenovo consumer support Web site to find all preinstalled software downloads.
By default, you can find some installation backups for certain preinstalled software in the APP folder under the D driver.
How can I contact the customer support center?
See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.
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