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Lenovo Z570, Z370 Troubleshooting Sound problems, Battery problems, A hard disk drive problem

Models: Z570 Z470 Z370

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Chapter 5. Troubleshooting

Sound problems

No sound can be heard from	• Make sure that:
the speaker even when the vol-	- The Mute function is off.
ume is turned up.	- The headphone jack is not used.
	- Speakers are selected as the playback device.

Battery problems

Your computer shuts down	• Discharge and recharge the battery.
before the battery status indica-
tor shows empty.
-or-
Your computer operates after
the battery status indicator
shows empty.
The computer does not operate	• The surge protector in the battery might be active. Turn off
with a fully charged battery.	the computer for one minute to reset the protector; then turn
	on the computer again.

A hard disk drive problem

The hard disk drive does not	• In the Boot menu in BIOS setup utility, make sure that the
work.	hard disk drive is included in the Boot priority order
	correctly.

A startup problem

The Microsoft® Windows oper-	• Use the OneKey Rescue system to help solve or identify
ating system does not start.	your problem. For details about OneKey Rescue system, see
	“Chapter 4. OneKey Rescue system” on page 35.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You
	will need to free more hard disk space on your system
	partition (C drive).
Fail to restore system partition	• The system partition, such as the partition size or the drive
to factory default.	capacity of C, has been modified.

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Lenovo Z570, Z370, Z470 manual Troubleshooting Sound problems, Battery problems, A hard disk drive problem, A startup problem

Contents

User Guide IdeaPad Z370/Z470/ Z570First Edition December Copyright Lenovo Regulatory NoticeChapter 2. Learning the ContentsChapter 3. Connecting to the Chapter 5. TroubleshootingPage Top view Chapter 1. Getting to know your computerZ370/Z470 Chapter 1. Getting to know your computer „ Z570camera b Wireless module antennas c Computer displayd Speakers e Power button f OneKey Rescue system button a Integratedd VGA port „ Z370/Z470Left-side view c Fan louversChapter 1. Getting to know your computer g eSATA/USBcombo port h USB portc Optical drive „ Z370„ Z470 Right-side viewThis port connects the computer to an Ethernet network d USB portf RJ-45 port Chapter 1. Getting to know your computerChapter 1. Getting to know your computer a GPU switch on select models b Integrated wireless device switchFront view c Memory card slotChapter 1. Getting to know your computer Bottom view„ Z370 a b c d „ Z470Chapter 1. Getting to know your computer Chapter 1. Getting to know your computer b Battery packd Battery latch - spring loaded „ Z570Connecting the computer to an electrical outlet „ Connecting to the power„ Configuring the operating system Installing the battery packChapter 2. Learning the basics „ Putting your computer into sleep state or shutting it down„ Shutting down your computer Putting your computer into sleep stateChapter 2. Learning the basics Using AC adapter and battery„ Checking battery status „ Charging the batteryChapter 2. Learning the basics „ Removing the battery pack„ Handling the battery Chapter 2. Learning the basics Using the touchpada Touchpad Chapter 2. Learning the basics Using the keyboard„ Numeric keypad Z370/Z470 Z570Chapter 2. Learning the basics „ Function key combinationsb b a Chapter 2. Learning the basics Enter sleep mode Turn on/off the backlight of the LCD screenRemoving a memory card Connecting external devices„ Using memory cards not supplied Inserting a memory cardNumber of USB port „ Connecting USB devicesChapter 2. Learning the basics ModelChapter 2. Learning the basics „ Connecting Bluetooth enabled devices on select modelsEnabling Bluetooth communications on your computer b c d e f „ Volume buttons b~d„ OneKey Rescue system button a Special keys and buttonsPicture mode Normal modeMovie mode Music mode„ Thermal management button f Standard modeSuper silent mode Efficient thermal dissipation modeChapter 2. Learning the basics Performing dust cleaninge Touchpad indicator System status indicatorsa Caps lock indicator b Num lock indicator c Hard disk drive indicator d GPU switch indicator on select modelsg Battery status indicator h Wireless communication indicator Chapter 2. Learning the basics f Power status indicatorChapter 2. Learning the basics „ Using VeriFace„ Attaching a security lock not supplied Securing your computerChapter 2. Learning the basics „ Using passwordsEnabling NVIDIA Optimus on select models Wireless network technology connect without wiring Chapter 3. Connecting to the InternetWired connection Cable „ Software configurationChapter 3. Connecting to the Internet „ Hardware connectionWi-Fi WiMAX Wireless connectionChapter 3. Connecting to the Internet Chapter 3. Connecting to the Internet „ Using Wi-Fi/WiMAX on select models Enabling wireless connectionSoftware configuration Hardware connection„ Introduction „ Using Lenovo OneKey Recovery within Windows operating systemFor more instructions, see the Help file of Lenovo OneKey Recovery Chapter 4. OneKey Rescue systemChapter 4. OneKey Rescue system „ Using Lenovo OneKey Rescue system without Windows operating system„ Creating a recovery discs Chapter 4. OneKey Rescue system The estimated number of discs needed will be displayed before the process of creating the recovery discs begins. To minimize the number of discs needed, use recordable DVDs as the media. Also make sure your optical drive is compatible with the disc intended for useFrequently asked questions Chapter 5. TroubleshootingWhat can I do if the backup process fails? Chapter 5. TroubleshootingWhere can I find warranty information? How can I install the device drivers?Chapter 5. Troubleshooting TroubleshootingDisplay problems Sleep or hibernation problems Chapter 5. Troubleshooting Password problemsKeyboard problems If the computer does not return from sleep mode, it may Computer screen problemsChapter 5. Troubleshooting A startup problem Chapter 5. Troubleshooting Sound problemsBattery problems A hard disk drive problemChapter 5. Troubleshooting Other problems Appendix A. CRU instructions Replacing the battery pack5 Slide the manual battery latch to the locked position Appendix A. CRU instructionsb c a1 4 Install a fully charged battery packAppendix A. CRU instructions Replacing the hard disk driveHandling a hard disk drive Do not touch the connectorAppendix A. CRU instructions Z3705 Remove the frame fixing screws c c cAppendix A. CRU instructions Appendix A. CRU instructions A Reinstall the frame fixing screwsZ470 Z470/Z570Appendix A. CRU instructions Z470 Appendix A. CRU instructionsZ570 6 Pull the tab in the direction shown by arrow d d’ dAppendix A. CRU instructions Z470 Appendix A. CRU instructionsZ570 7 Take out the hard disk drive secured in a metal frame eZ570 Appendix A. CRU instructionsAppendix A. CRU instructions Replacing memoryAppendix A. CRU instructions b aa0 Reinstall and tighten the screws A Reinstall the battery Appendix A. CRU instructions To make sure that the DDR3 SDRAM is installed correctly, do as follows2 Remove the screw shown in the illustration a Removing the optical driveAppendix A. CRU instructions To remove the optical drive, do the followingUser Guide Setup PosterAppendix A. CRU instructions Trademarks Page Lenovo China New World. New Thinking.TMV1.0en-US