Troubleshooting
AppleTalk (Macintosh)
Problem No. 1 |
| Why do I get an incorrect printout? |
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Solution No. 1 |
| Some possible reasons are: |
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| • You may have chosen Binary encoding to print the file. Try to use |
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| ASCII encoding. |
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| • Some of the fonts, which are in your print file may not be |
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| supported by the printer. Try selecting LaserWriter 7 instead of |
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| LaserWriter 8. |
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Problem No. 2 |
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| Can't find the LevelOne Printer Server's name in the Chooser. |
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Solution No. 2 |
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| Try the following: |
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| 1. | Make sure that AppleTalk is on (the button next to Active is |
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| highlighted in the Chooser). |
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| 5. | Make sure the printer has been on and in the READY state for a |
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| few minutes. |
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| 6. | Make sure the printer has not been renamed since its last |
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| appearance in the Chooser. |
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| 7. | If the printer resides on a network with multiple zones, make sure |
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| the correct zone is selected from the AppleTalk Zones box in the |
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| Chooser. |
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Problem No. 3 |
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| My document didn't print to the right printer. |
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Solution No. 3 |
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| Check the following: |
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| • Another LevelOne Printer Server with the same name may have |
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| received your print job. Use the PSTOOL to reconfigure your |
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| LevelOne Printer Server name and ensure all LevelOne Printer |
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| Servers have unique names. |
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| • Make sure your application output encode is set to ASCII. If not, |
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| change it to ASCII. |
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| Problem No. 4 |
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| My file doesn't print with the correct fonts. |
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| Solution No. 4 |
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| Try changing your printer driver to LaserWriter 7. |
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| Problem No. 5 |
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| My EPS file doesn't print with the correct fonts. |
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| Solution No. 5 |
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| This is a problem that occurs in some application programs. Try |
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| downloading the fonts contained in the EPS file before printing the |
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| saved EPS file. |
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| Problem No. 6 |
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| I can't select the "Remaining from:" item in the print dialog box. |
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| Solution No. 6 |
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| If you have selected the Layout value, "2 Up", or "4 Up", you cannot |
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| access the Remaining from item. Choose other selections. |
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| Problem No. 7 |
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| A cover page prints either on the first or the last page of the |
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| document. |
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| Solution No. 7 |
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| Select one of these solutions: |
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| • Turn the cover page feature off. |
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| • Insert extra page breaks in your document to avoid the cover page |
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| printing on the first or last page of your document. |
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