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2 for technical support, Press 0 for directory”, then you may set as the following;
(1) Call hold 1 for customer service and connect extension 1;
(2) Call hold 2 for technical support and connect extension 2;
(3) Modified the prompt voice messages.
1) Change 1701 hotline number to 1, and 1702 hotline number to 2.
System > Hotlines > Queue1 > Modify of Operation.
Click Submit to finish.
System > Hotlines > Queue2 > Modify of Operation.
Click Submit to finish.
2) Add to the Queues for an existing extension number (208).
Advanced Setting > Queue Setting > Agent Setting