Lexmark 131, 133, 138, 332, 333, 336, 337, 352, 356, 382, 383, 386, 387 Solving copy problems

Unexpected page breaks occur

Increase the Print Timeout value:

1From the printer control panel, press .

2Press the arrow buttons until Settings appears, and then press .

3Press the arrow buttons until General Settings appears, and then press .

4Press the arrow buttons until Timeouts appears, and then press .

5Press the arrow buttons until Print Timeout appears, and then press .

6Press the arrow buttons until the desired value appears, and then press .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Open the scanner cover.

2Remove any obstruction keeping the scanner unit open.

3Close the scanner cover.

Troubleshooting

209

Contents

Main Contents Additional printer setup..................................................................23 Minimizing your printer's environmental impact.....................43 Loading paper and specialty media.............................................48 Paper and specialty media guide..................................................58 Page Scanning to an FTP address.........................................................108 Scanning to a computer or USB flash memory device...........110 Clearing jams...................................................................................114 Understanding printer menus.....................................................122 Understanding printer messages...............................................162 Maintaining the printer.................................................................176 Administrative support.................................................................204 Troubleshooting.............................................................................206 Page Page Safety information Page Learning about the printer Finding information about the printer Setup information Wireless Setup Guide Selecting a location for the printer Page Printer configurations Basic models Basic functions of the scanner Understanding the ADF and scanner glass Using the ADF Using the scanner glass Understanding the printer control panel Page Page Page Page Page Additional printer setup Installing internal options Available options Memory cards Installing a memory card Page Page Page Installing a flash memory or font card Page Page Installing hardware options Installing an optional tray or drawer Page Attaching cables Verifying printer setup Printing menu settings pages Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the printer driver Setting up wireless printing Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on a wired network Page Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers Unacceptable paper examples Conserving supplies Use both sides of the paper Place multiple pages on one sheet of paper Check your first draft for accuracy Avoid paper jams Saving energy Using Eco-Mode 3 4 5 Reducing printer noise Adjusting Power Saver Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Linking and unlinking trays Linking trays Unlinking trays Assigning a Custom Type name Setting the Paper Size and Paper Type Configuring Universal paper settings Specify a unit of measurement Specify the paper height and width Loading the standard 250-sheet tray and optional 550-sheet tray Page Page 7 8 Loading the 650-sheet duo drawer Using the multipurpose feeder Page Using the manual feeder For Windows users For Macintosh users Page Paper and specialty media guide Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weights Paper sizes supported by the printer Paper types supported by the printer Paper types and weights supported by the printer Page Paper capacities Input capacities Output capacity Printing Printing a document For Windows users For Macintosh users Printing on specialty media Tips on using letterhead Printing Tips on using transparencies Tips on using envelopes Tips on using paper labels Tips on using card stock Printing from a flash drive Supported flash drives and file types Printing photos from a PictBridge-enabled digital camera 1 2 3 Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Page Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying photos Copying on specialty media Copying to transparencies Copying to letterhead Customizing copy settings Copying from one size to another Making copies using paper from a selected tray Copying on both sides of the paper (duplexing) Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Canceling a copy job 1 2 Improving copy quality E-mailing Getting ready to e-mail Setting up the e-mail function Setting up the address book Creating an e-mail shortcut using the Embedded Web Server E-mailing a document Sending an e-mail using the keypad Using the address book Manually entering an e-mail address Sending an e-mail using a shortcut number Sending an e-mail using the address book Canceling an e-mail Faxing Getting the printer ready to fax Initial fax setup Using the printer control panel for fax setup 1 a b 2 Choosing a fax connection Connecting to an analog telephone line Connecting to a DSL service Connecting to a PBX or ISDN system Connecting to a Distinctive Ring Service Page Connecting to an adapter for your country or region Countries or regions except Germany Page Page Germany 1 2 Page Connecting to a computer with a modem Page Setting the outgoing fax name and number Setting the date and time Turning daylight saving time on or off Sending a fax Sending a fax using the printer control panel Sending a fax using the computer For Mac OS X version 10.2 and 10.3 users For Mac OS X version 10.4 or later users Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Creating a fax destination shortcut using the printer control panel Using shortcuts and the address book Using fax destination shortcuts Using the address book Customizing fax settings Changing the fax resolution Making a fax lighter or darker Sending a fax at a scheduled time Viewing a fax log Canceling an outgoing fax Understanding fax options Original Size Content Sides (Duplex) Resolution Improving fax quality Forwarding a fax Scanning to an FTP address Scanning to an FTP address Scanning to an FTP address using the keypad Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the Embedded Web Server Scanning to a computer or USB flash memory device Scanning to a computer Scanning to a USB flash memory device Understanding scan to computer options Sides (Duplex) Darkness Improving scan quality Using the Scan Center software Using the ScanBack utility Using the ScanBack Utility Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Envelope recommendations Understanding jam numbers and locations 200 paper jam 201 paper jam 202 paper jam Page 230 paper jam 235 paper jam 242 and 243 paper jams 250 paper jam 290 paper jam Page Understanding printer menus Menus list Supplies menu Paper menu Default Source menu Size/Type menu Page Paper Texture menu Page Paper Weight menu Paper Loading menu Note: Certain options are not available on selected printer models. Custom Types menu Custom Scan Sizes menu Universal Setup menu Reports menu Reports menu Note: When you select a menu item from the Reports menu, the indicated report prints. Network/Ports Active NIC menu Network menu Wireless menu USB menu Settings menu General Settings menu Copy Settings menu Page Fax Settings menu General Fax Settings Fax Send Settings Page Fax Receive Settings Fax Log Settings Speaker Settings Distinctive Rings Flash Drive menu Flash Drive menu Scan Settings Page Print Settings Print Settings Setup menu Finishing menu Note: Certain options are not available on selected printer models. Quality menu Utilities menu PDF menu PostScript menu PCL Emul menu Page Image menu PictBridge menu Set Date and Time Page Understanding printer messages List of status and error messages Page Page Page Page Page Page Page 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Network <x> Software Error 56 Standard USB Port Disabled 58 Too many trays attached 58 Input config error 59 Incompatible tray <x> 82 Replace waste toner box 82.yy Waste toner box missing 88.yy <color> Cartridge is low 88.yy Replace <color> Cartridge 150 displayed 200.yy Paper jam <area name> 201.yy Paper jam <area name> 24x Paper Jam Check Tray <x> 250.yy Paper jam <area name> 290292 ADF Scanning Jams 293 Paper Missing 293.02 Flatbed Cover Open 294 ADF Jam 840.01 Scanner Disabled 840.02 Scanner Auto Disabled 940.01 941.01 Page Maintaining the printer Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges Ordering imaging kits Ordering a waste toner bottle Maintaining the printer Replacing supplies Replacing the waste toner bottle Page Page Replacing a black imaging kit Page Page Page Page Page Replacing a black and color imaging kit Page Page Page Page Replacing a toner cartridge Page Replacing a developer unit Page Page Page Page Page Cleaning the exterior of the printer Cleaning the scanner glass Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Restoring the factory default settings Using the Embedded Web Server Setting up e-mail alerts Viewing reports Troubleshooting Solving basic printer problems Solving printing problems Multiple-language PDFs do not print Printer control panel display is blank or displays only diamonds Jobs do not print MAKE SURE THE PRINTER IS READY TO PRINT CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL CHECK TO SEE IF THE PAPER TRAY IS EMPTY MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Job prints from the wrong tray or on the wrong paper Incorrect or strange characters print Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER Solving copy problems Copier does not respond Scanner unit does not close Poor copy quality THE SCANNER GLASS MAY BE DIRTY THE COPY IS TOO LIGHT OR TOO DARK CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Solving scanner problems Checking an unresponsive scanner Scan was not successful CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then restart the computer. Solving fax problems Caller ID is not shown Cannot send or receive a fax CHECK THE PRINTER CONNECTIONS CHECK THE TELEPHONE WALL JACK R CHECK FOR A DIAL TONE TEMPORARILY DISCONNECT OTHER EQUIPMENT CHECK FOR JAMS TEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION THE PRINTER MEMORY MAY BE FULL Can receive but not send faxes MAKE SURE THE PRINTER IS IN FAX MODE MAKE SURE THE DOCUMENT IS LOADED PROPERLY MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 MAKE SURE THE OPTION IS SELECTED Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 5 RESET THE PRINTER Multipurpose feeder CHECK THE MULTIPURPOSE FEEDER Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Paper jam message remains after jam is cleared Page that jammed does not reprint after you clear the jam Solving print quality problems Blank pages PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Characters have jagged or uneven edges Clipped images CHECK THE GUIDES Dark lines Gray background CHECK THE TONER DARKNESS SETTING Incorrect margins Light colored line, white line, or incorrectly colored line THE IMAGING KIT MAY BE DEFECTIVE Paper curl HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? Print irregularities THE FUSER MAY BE WORN OR DEFECTIVE Page CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS 2 3 4 5 6 MAKE SURE COLOR SAVER IS SET TO OFF A TONER CARTRIDGE MAY BE LOW Print is too dark CALIBRATE THE COLOR CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Solid color pages MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Toner fog or background shading appears on the page THE IMAGING KIT MAY BE WORN OR DEFECTIVE CHECK THE PAPER TEXTURE SETTING Toner specks THE PRINT CARTRIDGE MAY BE DEFECTIVE THERE IS TONER IN THE PAPER PATH Transparency print quality is poor Solving color quality problems Color misregistration CALIBRATE THE COLOR 2 3 4 5 FAQ about color printing 1 2 Manual Color menu 3 4 5 6 Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Contacting Customer Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Page Laser advisory label Power consumption Product power consumption Power Saver Off mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Page Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union Statement of Limited Warranty Lexmark X543, X544, X544n, X544dn, X544dw, X544dtn, X546dtn Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights DEVICE PATENT LICENSE LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b c Page MICROSOFT CORPORATION NOTICES 1 2 ADOBE SYSTEMS INCORPORATED NOTICE Index Numerics A B C D E F G H I J L P Q R S T U V W Y

Lexmark Solving copy problems

Models: 131 133 138 332 333 336 337 352 356 382 383 386 387

Unexpected page breaks occur

Copier does not respond

Scanner unit does not close