Chapter 6: Solving Printer Problems
118
Solving Printer Problems
Problem Conditions

Perform the steps listed for each condition to correct the problem.

Problems Indicated by Error Codes or Messages

Symptom Probable Causes and Actions
001 Paper Out • End-of-form (EOF) condition.
Action: Load forms or paper in the printer and press Start/
Stop.
• Forms are loaded incorrectly.
Action: Check that the forms are loaded correctly. For
help, see “Loading Continuous Forms” on page 70.
002 Paper Jam • Paper jam condition.
Action: Turn off the printer and remove the jammed paper
from the printer (see “Clearing Paper Jams” on page 117).
• Forms used do not meet specifications.
Action: Use forms that meet specifications. See “Paper
Types and Sizes” beginning on page 55.
• Ribbon guide is broken.
Action: Change the ribbon cartridge. For help, see
“Installing the Ribbon Cartridge” on page 4.