Multipurpose feeder
CHECK THE MULTIPURPOSE FEEDER
Make sure the
CLEAR ANY JAMS
Clear any jams in the multipurpose feeder.
CHECK THE POWER CORD CONNECTION
Make sure:
•The power cord is plugged into the printer and a properly grounded electrical outlet.
•The outlet has power.
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct position for the size loaded.
CHECK FOR SERVICE MESSAGES
If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the error recurs, call for service.
Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Troubleshooting
