Print quality problems
You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Use the following table to find solutions to print quality problems.
Symptom | Cause | Solution |
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White lines | • The printhead lens is dirty. | Try the following in this order: | |
| • Either the toner cartridge or the | 1 Clean the printhead lens. | |
ABCDE | fuser is defective. |
| (See “How to clean the |
|
| printhead lens” on page 118.) | |
ABCDE |
| 2 Replace the toner cartridge. | |
| 3 | Replace the fuser*. | |
ABCDE |
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|
Streaked horizontal lines | The toner cartridge or fuser may | Replace the toner cartridge or | |
| be defective, empty, or worn. | fuser* as needed. | |
ABCDE |
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ABCDE |
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ABCDE |
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Streaked vertical lines | • Toner is smeared before fusing | • If paper is stiff, try feeding from | |
| to the paper. |
| another tray or the manual |
ABCDE | • The toner cartridge is defective. |
| feeder. |
| • Replace the toner cartridge. | ||
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| ||
ABCDE |
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ABCDE |
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Print irregularities | • Paper has absorbed moisture | • Load paper from a fresh | |
| due to high humidity. |
| package in the paper tray. |
ABCDE | • You are using paper that does | • Avoid textured paper with rough | |
not meet the printer |
| finishes. | |
|
| ||
ABCDE | specifications. | • Make sure the printer driver | |
• The fuser is worn or defective. |
| paper type setting matches the | |
ABCDE |
|
| type of paper you are using. |
| • | Replace the fuser*. | |
*To replace the fuser, call a service technician.
†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Settings Utility” on page 99 for more information.
Troubleshooting
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