Paper misfeeds or jams
Paper misfeeds or pulls multiple sheets while moving through the printer
Make sure:
•You are using a paper recommended for inkjet printers.
•You do not force the paper down into the printer when you load it. Align the top of the paper with the paper alignment guides on the paper support.
•You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
•The left paper guide is against the side of the paper and it does not cause the paper to bow in the sheet feeder.
•The printer is on a flat, level surface.
Printer does not feed envelopes or specialty papers
If regular paper feeds without problems, make sure:
•You are loading the envelopes correctly. For help, see “Loading specialty papers” on page 3.
•You are using an envelope size supported by your printer, and it is selected in Printer Properties.
•Your application is designed to print envelopes. Check the user’s documentation that came with your application.
Printer has a paper jam
Try removing the paper from the sheet feeder. If the paper is lodged too far into the printer and can’t be removed:
1Press the Power button to turn the printer Off.
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30 • Chapter 4
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