Troubleshooting
General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)
Installation
Symptom | Possible Cause(s) | Possible Solution(s) |
Cannot direct enter | (TV in | If the channel lineup is locked (recommended setting), only |
channel number. | Menu item 028 CH. OVERIDE is set | channels that are active in the TV’s channel lineup can be |
| to 0, i.e., disabled and/or Channel | selected. Set 028 CH. OVERIDE to 1 to allow access for direct |
| Access was denied in Express Script. | keypad entry to all channels. |
| (TV in FTG Mode) The channel | Channel access is restricted to channels included in the FTG |
| entered is not part of the FTG Channel | Channel Map. If necessary, make changes to the FTG Channel |
| Map. | Map using the FTG File Manager or the FTG Device |
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| Configuration Application, as appropriate. |
No channels present | Auto Tuning (Channel Search) not |
after setup. | run. |
Refer to Express Script or Custom Master TV Setup procedure, as appropriate. Auto Tuning must be run in order for the channel lineup to be populated. Note for Express Script: You must select “Execute Auto Search” in the Auto Search screen to run search (see page 12). To
Picture Reception and Sound
Symptom | Possible Cause(s) | Possible Solution(s) | ||
No picture. | TV is turned OFF. | • | Turn TV ON. | |
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| • | Power failure? | |
| Antenna/cable not connected. | Connect antenna/cable signal to TV. | ||
| Connections incorrect. | Check connections on TV. | ||
| MPI not connected. | If applicable, connect MPI cable to MPI device. | ||
| Encrypted program. | Try another channel. | ||
| Wrong tuning band. | Adjust Installer Menu settings. | ||
Normal picture, poor or | Broadcast problem. | Try a different channel. | ||
no sound. |
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Audio muted. | Press MUTE or use Volume Up key to increase sound level. | |||
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| Pillow/TV speaker not configured | Check that Installer Menu items 020 FEATURE LEVEL and 027 | ||
| properly. | HOSPITAL MODE are set as required. Also, if applicable, select | ||
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| TV Speaker in the Audio Menu. | ||
Erratic Operation
Symptom | Possible Cause(s) | Possible Solution(s) |
Installer Menu setup. | Wrong Installer Menu settings. | Adjust Installer Menu settings as required. |
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Installer Remote
Symptom | Possible Cause(s) | Possible Solution(s) |
Remote doesn’t work. | Remote not in TV Mode. | Use MODE key to select “TV”; puts remote into TV Mode. |
| Not aimed at IR remote sensor. | Point remote at TV’s IR receiver on TV. |
| Remote too far from IR sensor. | Move remote closer to TV’s IR receiver or darken room. |
| MPI not connected. | If applicable, connect MPI cable to MPI device. |
| IR path to TV’s receiver obstructed. | Remove obstructions. |
| Weak batteries. | Replace batteries. |
| Wrong battery polarity. | Check that “+” and |
| Too much light in room. | Dim room light. |
| Bed Switch set to wrong bed. | Set switch to Bed #2 unless TV has been configured for Bed #1 |
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| setting. |
| Wrong Installer Remote. | Requires compatible Installer Remote. Contact your LG dealer. |
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