Troubleshooting (Cont.)

Commercial Mode Check / FTG Operation Troubleshooting

Commercial Mode Check

Use this flowchart to determine whether the TV is currently in Commercial Mode.

Press POWER on

Installer Remote.

 

 

 

 

TV

 

 

 

 

 

 

 

 

 

 

TV

turned

No

connected

 

No

Plug into AC

ON?

 

 

to AC

 

 

Power outlet.

 

 

 

 

Power?

 

 

 

 

Yes

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bad

 

 

 

 

 

 

 

TV

 

 

 

 

 

 

 

 

 

 

 

Leave the TV set ON,

and press MENU on the

Installer Remote.

Function

 

 

 

 

On-screen

 

 

No

Press MENU repeatedly

 

No

TV is not in Commercial

 

menu display

Menu

as if to access the

 

Mode. Call Technical

 

 

 

no longer

 

on display?

 

 

Installer Menu.

 

 

Support for assistance.

 

 

 

toggles?

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TV is in

Commercial Mode.

TV is in

Commercial Mode.

FTG Operation Troubleshooting

The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.

Symptom

Possible Cause(s)

Solution(s)

Communication Error

Cable(s) not connected.

Check and connect communication cables.

(“Communications

 

 

TV not powered.

Check/connect the TV power cord.

Timeout”)

 

 

TV not turned ON.

TV needs to be turned ON (default setting of Installer Menu

 

 

 

item 118 POWER SAVINGS).

 

 

 

 

Wrong COM

In the FTG Device Configuration Application, select the

 

(communication) port.

correct COM port for the cable being used.

 

 

 

206-4207

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