LG Electronics LDG3015SB, LDG3016ST Before Requesting Service, English, Symptoms and Questions

	BEFORE REQUESTING SERVICE 43
BEFORE REQUESTING SERVICE
Symptoms and Questions	Possible Cause/Solution
Top burners do not light or do not burn evenly.	yy Make sure that the electrical plug is inserted into a live, properly
	grounded outlet.
	yy Remove the burners and clean them. Check the electrode area
	for burnt-on food or grease. See “Burner caps/burner head
	cleaning” in the Care and Cleaning section.
	yy Make sure that the burner parts are installed correctly.
	See “Burner caps/heads cleaning” in the Care and Cleaning sec-
	tion.
Burner flames are very large or yellow.	If the range is connected to LP gas, contact the technician who
	installed your range or made the conversion.
Surface burners light but the oven does not.	Make sure that the oven gas shut-off valve, located behind the
	range, is fully open.
Food does not bake or roast properly.	yy Incorrect oven control settings. See “Using control panel” in the
	How to Use section.
	yy Incorrect rack position. See “Replace and remove Oven rack” or
	“Shelf position Baking time” in the How To Use section.
	yy Incorrect cookware is being used. See “Roast” or “Bake” in the
	How To Use Section.
	yy Oven thermostat needs adjustment.
	See “How to adjust the temperature” in the Operating Instruc-
	tions section.
	yy The Clock is not set correctly. See “How to set the clock and the
	timer” in the Operating Instructions section.
	yy Aluminum foil used improperly in the oven. See “Using the
	oven.”
Food does not broil properly in the oven.	yy Incorrect oven control settings. See “Using control panel” in the
	How to Use section.
	yy The oven door is not closed. See “Using the oven” in the How
	to Use section.
	yy Aluminum foil used on the broiling pan and grid is not fitted prop-
	erly.
Oven temperature is too hot or too cold.	The oven thermostat needs adjustment. See “How to adjust the
	temperature” in the Operating Instructions section.
Clock and timer does not work.	yy Make sure the electrical plug is inserted into a live, properly
	grounded outlet. Replace the fuse or reset the circuit breaker.
	yy Improper oven control settings. See “How to set the clock and
	the timer” in the Operating Instructions section.
Oven light does not work.	yy The light bulb is loose or defective. Tighten or replace the bulb.
	yy The plug on the range is not completely inserted in the electrical
	outlet. Make sure the electrical plug is inserted into a live, prop-
	erly grounded outlet.
Self clean is not working.	yy The oven temperature is too high to set a self clean operation.
	Allow the range to cool down to room temperature and reset the
	controls.
	yy Improper oven control settings. See “SELF CLEAN” in the Care
	and Self Cleaning section.
“Crackling” or “popping” sound.	This is the sound of the metal heating up and cooling down during
	both the cooking and cleaning functions. This is normal.

ENGLISH