•Power strips, surge protectors and outlet adapters can interfere with power line communication. Be sure to plug the gateway directly to a power outlet.
•A lamp or light switch can contribute unwanted noise to the communication. Be sure to dedicate a power outlet for the sole use of the gateway.
•Existing home appliances and other electronics can interfere with the gateway’s power line communication.
3-1-3 Problems Checking AC Module through the Smartphone App
•If AC modules registered to a gateway cannot be accessed through the smart phone app, there is a communication problem between the gateway and AC module.
•This could be a problem with the current outlet. Try to connect the gateway to a different outlet.
•Though the maximum communication distance range is 328 yds. (under optimal conditions), it is recommended to install the gateway within 109 yds. (100m) of the AC modules.
•It is strongly recommended to have a dedicated outlet between the gateway and AC module. Appliances and devices using the same outlet will disrupt communication.
•If the number of AC module on the app does not correctly reflect the number of installed modules, it is a possibility that the AC modules are not fully operational due to insufficient power supply for communication. After checking that energy is being generated in the modules, try scanning for the missing modules on the app.
•Scan for the AC modules during the day when they are generating energy.
•If the error continues, there is a problem with the communication connection. Please refer to
Affect Power Line Communication.
•The number of registered AC modules can change on the app for two reasons.
•The
•Communication errors can arise from the use of certain household devices. Please try again after powering off the devices suspected of causing the problem.If the error persists, please refer to
Line Communication.
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